L3 Support Engineer

Virtasant, Inc.; México; A distancia; MXN 917,000 - 1,285,000; Jornada completa

Descripción de la vacante

A global technology services company seeks experienced L3 support engineers to manage IT infrastructure and provide technical support. This fully remote role requires at least 5 years of engineering experience and expertise in Azure, AWS, and various IT tools. Join a diverse team and enjoy flexible paid time off along with training opportunities in cloud services.

Servicios

Flexible paid time off (PTO)

Diverse, multicultural working environment

Training and certification opportunities on AWS, GCP, and/or Azure

Formación

• At least 5 years of experience as an engineer.
• Experience with Azure and AWS Cloud Native Services.
• Experience with Docker and CI/CD Pipelines.

Responsabilidades

• Provide technical support/triage for IT systems and applications.
• Manage and maintain IT infrastructure including servers and networks.
• Monitor and optimize IT performance and reliability.

Conocimientos

Technical Support/Triage (L2&L3)

IT Infrastructure Management

Azure Management

GitLab

Ansible

Terraform

Python

AWS Cloud Services

Experience with CI/CD Pipelines

Herramientas

GitLab

PagerDuty

ServiceNow

Docker

Observability Tools (SumoLogic, Dynatrace, Solarwinds)

Descripción del empleo

Virtasant is a global technology services company with a network of over 4,000 technology professionals across 130+ countries. We specialize in cloud architecture, infrastructure, migration, and optimization, helping enterprises scale efficiently while maintaining cost control.

Our clients range from Fortune 500 companies to fast-growing startups, relying on us to build high-performance infrastructure, optimize cloud environments, and enable continuous delivery at scale.

The Role

At this time, we are looking for L3 support engineers to join our team and provide support to one of our clients.

Key Responsibilities

• Provide technical support/triage (L2&L3 support only) and troubleshooting for IT systems and applications
• Manage and maintain IT infrastructure, including servers, networks, databases, security, backups, and cloud services
• Manage and maintain deployed applications in Azure including custom and off-the-shelf software and components
• Monitor and optimize IT performance, availability, and reliability
• Coordinate and collaborate with other IT engineering teams and vendors

Qualifications

• At least 5 years of experience as an engineer
• Entra ID and Okta
• Cloud/WAN hub, VPN
• GitLab
• PagerDuty
• Ansible, Terraform
• SumoLogic
• ServiceNow
• Experience with Ansible, Terraform
• Experience with Azure and AWS Cloud Native Services
• Experience with Docker
• Experience with AWS
• Experience with Python or Java
• Experience with Observability (SumoLogic, Dynatrace, Solarwinds)
• Experience with CI/CD Pipelines (GitLab CI, Azure DevOps)

Our recruitment process

• Interview 1 - Fit interview w/ HM (30 min)
• Interview 2 - Tech Interview I (45 to 1 hour)
• Interview 3 - Tech Interview II (45 to 1 hour)

We strive to move efficiently from step to step so that the recruitment process can be as fast as possible.

What we offer

• Totally remote, full-time (40h/week)
• Must be able to work from 5 PM PST to 1 AM PST (8 AM UTC+8 to 5 PM UTC +8)
• Flexible paid time off (PTO) - After the first 3 months of employment
• Diverse, multicultural working environment
• Training and certification opportunities on AWS, GCP, and/or Azure.