It Support Specialist

Integrated 3Pl; Tijuana; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A growing IT services company in Tijuana is seeking IT Help Desk Support Technicians at Trainee, Associate, or Mid levels. This role focuses on delivering first-line IT assistance, troubleshooting various IT issues, and providing support using ServiceNow and remote tools. Ideal candidates will possess strong customer service skills and advanced English proficiency. Benefits include medical insurance, vacation days, and bonuses for education and work at home.

Servicios

20 days Christmas bonus

12 days of vacation in the first year

8% savings fund

Medical, dental, vision insurance

Gym bonus support

Education reimbursement (up to MXN 54,000/year)

30% vacation bonus

Work at Home bonus (MXN 5,000)

Formación

• Experience in IT Support or Help Desk roles.
• Strong knowledge of Windows environments and Office 365.
• Proficient in English at C1 level or equivalent.

Responsabilidades

• Provide first-level support for IT incidents and service requests.
• Troubleshoot software, access, endpoint, and basic security issues.
• Document resolutions accurately and escalate complex issues.

Conocimientos

IT Support Experience

Knowledge of Windows

ServiceNow Familiarity

Remote Support Tools

Customer Service Skills

Advanced English Proficiency

Herramientas

ServiceNow

TeamViewer

Microsoft Intune

Descripción del empleo

IT Help Desk Support (Levels: Trainee / Associate / Mid)

About the Role

We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to grow within a structured and collaborative IT environment.

Responsibilities

• Provide first-level support for IT incidents and service requests through ServiceNow.
• Troubleshoot software, access, endpoint, and basic security issues.
• Perform software installations and license assignments.
• Support onboarding and offboarding processes.
• Use remote tools such as TeamViewer and Microsoft Intune to assist users.
• Document resolutions accurately and elevate complex issues when required.
• Follow IT procedures, SLAs, and compliance standards.

Required Skills & Qualifications

• Experience in IT Support or Help Desk (level-dependent).
• Knowledge of Windows environments and Office 365 applications.
• Familiarity with ServiceNow or similar ticketing tools.
• Experience with remote support tools.
• Strong customer service and communication skills.
• Good organization and attention to detail.
• Advanced English proficiency (C1 or equivalent).

Nice to Have

• Experience in regulated environments.
• Basic knowledge of iOS device support.
• IT certifications (CompTIA, Microsoft).
• Office-based role in Tijuana (5 days on-site).
• Monday to Friday schedule aligned with US business hours.
• Ticket-based workload with occasional after-hours support.

Benefits at ITJ

• 20 days Christmas bonus
• 12 days of vacation (first year)
• 8% savings fund | 11% food coupons
• Medical, dental, vision, and life insurance
• Gym bonus support
• Education reimbursement (up to MXN 54,000/year)
• 30% vacation bonus
• Work at Home bonus (MXN 5,000)