IT Service Desk Technician - Hybrid Support & Troubleshooting

National Oilwell Varco; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in the energy sector is seeking an IT Service Desk Technician responsible for promptly addressing internal technical issues and ensuring customer satisfaction. The ideal candidate will have strong troubleshooting skills, a collaborative spirit, and a passion for technology. This position welcomes both experienced professionals and recent graduates eager to launch their careers in IT.

Servicios

Comprehensive employee benefit package

Formación

• Minimum of 1 year relevant work experience or specialized training.
• Proficient in PC hardware and software diagnostics.
• Certifications such as Comptia A+, Network+, and ITIL are a plus.

Responsabilidades

• Assist internal customers with hardware and software issues.
• Document details from calls and requests.
• Escalate requests to next level support when necessary.

Conocimientos

Problem analysis

Communication

Technical support

Interpersonal skills

Educación

High school diploma or equivalent

Associate's or Bachelor’s degree in technology-related field

Descripción del empleo

A leading company in the energy sector is seeking an IT Service Desk Technician responsible for promptly addressing internal technical issues and ensuring customer satisfaction. The ideal candidate will have strong troubleshooting skills, a collaborative spirit, and a passion for technology. This position welcomes both experienced professionals and recent graduates eager to launch their careers in IT.