IT Desktop and Network Support Dispatch Mexico

Brilliant Computers; Ciudad de México; Presencial; MXN 30,000 - 40,000; Jornada completa

Descripción de la vacante

A technology services company in Mexico City is seeking a proactive IT Support Specialist. The candidate will provide outstanding technical support for users, perform installations and repairs on various devices, and ensure high user satisfaction, especially for VIP clients. Strong troubleshooting skills and bilingual communication are essential. This role offers a dynamic work environment with multiple responsibilities, including deskside support and incident management.

Formación

• Excellent written and oral communications skills.
• Ability to work with deadlines and take proactive ownership.
• Smart hand support for various hardware.

Responsabilidades

• Deliver deskside and remote support to employees and VIPs.
• Install, configure, maintain, and repair computers and peripherals.
• Log and track incidents using ITSM systems.

Conocimientos

Technical troubleshooting

Desk side support

Bilingual (English & Local B2)

Ability to lift/move equipment

TCP/IP networking

Herramientas

ServiceNow

MS Teams

Remote connection software

Descripción del empleo

Job Description

Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Expert in desk side support and PC break / fix including basic administration of Windows O / S and MAC OS.
• Usage Knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to : monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi- port data termination panels all under ‘Smart Hands’ capa bility.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling.
• Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems : MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.

Requirements

Excellent written and oral communications skills with clients and management as well as people skills.

• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency
• Bilingual (English & Local B2)

Items

• Console cable for CISCO and Silver Peak
• Full Internet ready mobile,
• Noise Cancellation head sets
• Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop
• RJ45 port on Laptop
• Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage

Requirements

We are seeking a highly capable and customer-focused IT Support Specialist to join our End User Computing (EUC) team in Canada. This role requires a proactive professional who can deliver outstanding technical support through multiple channels while ensuring high user satisfaction—especially for executive and VIP users. Note : Candidates must be legally authorized to work in Canada. Visa sponsorship is not available for this role. Key Responsibilities Monitor multiple intake channels (phone, email, Slack, ServiceNow) and respond swiftly to user support requests. Deliver deskside and remote support to employees and VIPs, troubleshooting and resolving issues efficiently. Install, configure, maintain, and repair computers, peripherals, and mobile devices (Windows / macOS). Image and deploy laptops / desktops and install authorized software packages. Log and track all incidents using ServiceNow or other ITSM systems, maintaining detailed documentation. Support AV / VC systems for conference rooms and streaming live meetings. Provide technical assistance in IT asset lifecycle processes, including IMAC and technology refreshes. Assist with depot operations : hardware replacement, setup, and shipment. Perform inventory control and asset tagging, ensuring compliance with asset management protocols. Support password resets, account access issues, and enterprise software usage. Maintain adherence to all data privacy, security, and confidentiality policies. Collaborate with cross-functional IT teams to enhance service delivery and user satisfaction.