Hr Admin Coordinator

AutoZone; Chihuahua; Presencial; MXN 800,000 - 1,000,000; Jornada completa

Descripción de la vacante

A leading automotive retailer in Chihuahua is seeking a Recruitment Operations Manager to lead a team and improve recruitment processes. The role requires strong leadership skills and 5-7 years of experience in recruitment and customer service. This position values a customer-first mindset and offers opportunities for team growth and performance management.

Formación

• 5-7 years of experience in Recruitment, Customer Service, or Management is required.
• Proficient in Oral and Written Communication.
• Strong Customer/Client Focus and Performance Management skills.

Responsabilidades

• Analyze statistics to assess Recruitment Support and Customer service levels.
• Provide performance feedback and mentoring to Team Leaders.
• Monitor Candidate-Agent interactions to ensure expectations are met.
• Lead project sessions to improve Candidate and Field needs.
• Communicate with stakeholders to understand service requirements.
• Perform administrative functions related to performance tracking.

Conocimientos

Recruitment

Customer Service

Management

Coaching

Leadership

Problem Solving/Analysis

Bilingual

Advanced Computer Software

Educación

Bachelor's degree (BA, BS) or equivalent

Business Administration, Computer Science

Descripción del empleo

Job Description

Position Summary: Responsible for assigning, delegating and monitoring the day-to-day work of Recruiting Operations Coordinators, Screeners, and Administrative Specialists. Makes sure the team delivers Recruitment support and Customer service in an efficient and profitable manner; increasing Candidate satisfaction, decreasing time to hire, and improving the overall recruitment process for the AutoZone Stores. Keeps track of segment performance and builds relationship with stakeholders to understand and meet service requirements and maintain the staff informed about upcoming changes. Meets with other business units to resolve recurring issues. Responsible for assessing training requirements of staff and coordinating skills growth and training opportunities. Assist with budgeting, purchasing, and managing vendors.

Job Responsibilities - Other Duties May Be Assigned

• 25% Analyzes statistics and other data to determine the level of Recruitment Support and Customer service the organization is providing
• 20% Provides Team Leaders with performance feedback, advise, mentoring and coaching about them and their teams
• 15% Monitors Candidate - Agent interactions to ensure that candidate experience expectations are being met. Leads project sessions to create, improve or modify workflow to meet Candidate and Field needs
• 15% Meets with staff members to discuss performance and possible improvements to Candidate Experience
• 15% Communicates with stakeholders (e-mails, presentations, phone calls, meetings) to understand service requirements and upcoming changes to the programs supported
• 10% Administrative functions such as career tracking and growth, writing performance evaluations, time tracking, project management paperwork and interviewing

Skills And Requirements

• Level of formal education: A Bachelor's degree (BA, BS) or equivalent
• Area of study: Business Administration, Computer Science
• Years of experience: 5-7 years
• Type of experience: Recruitment, Customer Service, Management, Call Center knowledge
• Special certifications or technical skills: Proficient Oral and Written Communication, Customer Service, Coaching, Customer/Client Focus, Leadership, Performance Management, Problem Solving/Analysis, Bilingual, Advanced Computer Software, Teamwork
• Other/preferred: Financial studies, Management certification, Contact Center certification

About Us

AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas. In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide.

Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.