Head of IT Service Delivery & Platform Engineering

HSBC Global Services Limited; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading banking and financial services organization in Mexico City is seeking an experienced Service Delivery Head. The successful candidate will manage the end-to-end delivery of IT services, ensuring they meet business needs and SLAs. Responsibilities include driving automation initiatives, overseeing deployment changes, and mentoring team members. Candidates should have at least 12 years of relevant experience and strong stakeholder management skills. This role offers a competitive package of leave and a commitment to employee well-being.

Servicios

Greater number of leave days

Commitment to employee well-being

Formación

• Minimum 12 years of experience in production support, SRE or DevOps roles.
• 5+ years experience in IT Service Delivery or IT Delivery Management.
• Strong stakeholder management and communication skills.

Responsabilidades

• Manage delivery-related reporting at the platform level.
• Drive automation initiatives for better efficiency.
• Oversee and approve deployment changes.

Conocimientos

Stakeholder management

Project management

Cybersecurity best practices

Communication skills

Agile methodologies

Educación

Degree in IT, Computer Science, Engineering, Business

Herramientas

Service Now

Confluence

Jira

Descripción del empleo

A leading banking and financial services organization in Mexico City is seeking an experienced Service Delivery Head. The successful candidate will manage the end-to-end delivery of IT services, ensuring they meet business needs and SLAs. Responsibilities include driving automation initiatives, overseeing deployment changes, and mentoring team members. Candidates should have at least 12 years of relevant experience and strong stakeholder management skills. This role offers a competitive package of leave and a commitment to employee well-being.