FROSCH - Travel Advisor Leisure - Specialist

JPMorgan Chase & Co.; Ciudad de México; Presencial; MXN 549,000 - 825,000; Jornada completa

Descripción de la vacante

A leading financial services provider in Mexico City seeks a Travel Manager to oversee all aspects of business travel for corporate clients. The role requires excellent customer service skills, and proficiency in GDS systems is essential. The ideal candidate will ensure exceptional client experiences and foster strong relationships. This position supports a collaborative environment, emphasizing attention to detail and efficiency under pressure. Competitive compensation and growth opportunities are offered.

Formación

• Proven track record of superior customer service.
• Good standing knowledge of worldwide destinations.
• Must be able to handle multiple tasks and prioritize.

Responsabilidades

• Manage all aspects of clients’ travel from request to completion.
• Provide best in class customer service.
• Develop relationships with clients to improve service level.

Conocimientos

Top-notch customer service skills

Superb communication skills

Strong team player

Exceptional attention to detail

Educación

Bachelor’s Degree in related fields

Herramientas

Microsoft Suite

GDS (Sabre or Apollo)

Descripción del empleo

Overview

JOB SUMMARY: Manage all aspects of clients’ travel from initial request to completion while providing back-office support for various systems and assisting with managerial projects and initiatives.

FUNCTIONS:

• Arrange all elements of business travel from initial request to completion for clients in a corporate account.
• Provide best in class customer service that exceeds clients’ expectations.
• Project positive attitude with high energy, diplomacy, and creativity in work strategies
• Facilitate client support with a high degree of initiative, confidentiality, and professional demeanor.
• Develop relationships with clients to improve the overall service level.
• Work with team to ensure worldwide coverage for clients.
• Participate in operational projects and functions as appointed by manager.
• Utilize Global Distribution Systems (GDS) to arrange appropriate segments of travel and execute:
  • Ticketing
  • Exchanges
  • Refunds
  • Queue sorting
• Communicate FROSCH's operating standards to suppliers appointed to specific arrangements.
• Prepare and distribute clients’ travel documents.
• Organize files relevant to your work.

JOB REQUIREMENTS:

• Top-notch customer service skills
• Proven track record of superior customer service
• Superb communication, typing, and math skills
• Must be a strong Team Player
• Good standing knowledge of worldwide destinations
• Deadline-oriented and able to work efficiently under pressure
• Must be able to handle multiple tasks and know how to prioritize
• Reputation for working in a team environment
• Exceptional attention to detail

EXPERIENCE REQUIREMENTS:

• Prior, native GDS use is a must; Sabre or Apollo.
• Recent experience in Hospitality, Tourism, or related fields is preferred.
• A Bachelor’s Degree in related fields is beneficial.
• Proficiency in Microsoft Suite; especially Outlook and Word is a plus.
• English: Advance

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.