Front Desk Supervisor

Four Seasons Resort Hualalai; Cabo San Lucas; Presencial; MXN 732,000 - 1,100,000; Jornada completa

Descripción de la vacante

A luxury hotel resort in Cabo San Lucas is seeking a Front Desk Supervisor to manage guest interactions and ensure customer satisfaction. The ideal candidate has at least 2 years of experience in a luxury hotel and is bilingual in Spanish and English. This position offers opportunities for career growth in a prestigious organization while working in a beautiful seaside location.

Servicios

Opportunities for career growth

Luxurious work environment

International travel perks

Formación

• At least 2 years of relevant work experience in a Luxury Hotel.
• Able to work independently and under pressure in a fast pace working environment.
• Reading, writing and oral proficiency in both Spanish and English language.

Responsabilidades

• Responds to a wide variety of guest requests to achieve maximum customer satisfaction.
• Assists in blocking rooms for arrivals and ensures any discrepancies are resolved.
• Handles all guest interactions with the highest level of hospitality and professionalism.

Conocimientos

Self-driven

Good communication skills

Attention to detail

Educación

Relevant work experience in a Luxury Hotel

Herramientas

Computer equipment

Descripción del empleo

About Four Seasons

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture — embraced by the warmth of our Four Seasons “familia.”

Be a part of something truly special! Join the team of Four Seasons Cabo San Lucas at Cabo Del Sol as Front Desk Supervisor. This expansive property will include 96 beautifully appointed guestrooms and 61 Residences, centrally located in the "tourist corridor" between Cabo San Lucas and San José del Cabo atop the breathtaking Baja California Sur with amazing views of the sea where the Sea of Cortez meets the Pacific Ocean. Amenities will include three restaurants, three resort pools, an open-air fitness center, Spa & Spa Garden, and a Clubhouse event facility.

Target Hire Date: October, 2025

Be You

The Front Desk Supervisor is a key element of the Front Office operations team. Works alongside line staff and may act as manager on duty when managers are not available (including overnight shift coverage). Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Requirements

• At least 2 years of relevant work experience in a Luxury Hotel.
• Self-driven and a strategic resourcing professional.
• Able to work independently and under pressure in a fast pace working environment.
• Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills.
• Reading, writing and oral proficiency in both Spanish and English language
• Requires ability to operate computer equipment and office equipment.
• Great organizational skills.
• Attention to detail.
• Able to multitask and prioritize workload and projects simultaneously and efficiently.

Master Your Craft

• Assists Resort Assistant Managers in overseeing the rooms division: focusing on supporting / working alongside Guest Experience Agents throughout a shift.
• Covers manager on duty shifts that may include overnight.
• Assists in blocking rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, VIP Guests and Groups.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, phone, FS Chat and by email.
• Checks guests in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.

What to Expect

• Be part of a caring team with a family spirit
• Have opportunities to build a successful career with global potential
• Work in a diverse and challenging environment and engage with the leadership team
• Be recognized for your accomplishments

About Four Seasons Hotels & Resorts

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.

Service Culture

Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

What it is Like to Work for Four Seasons Hotels & Resorts

At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!

Learn more by visiting us at:

We look forward to receiving your application!

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