Experience Coordinator Coordinator/Remote

Effortless travel solutions ETS; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A travel consultancy seeks a Client Experience Coordinator to be the main contact for clients, providing professional support throughout their travel planning. This role requires excellent communication skills and a strong attention to detail to ensure a positive experience for clients. Benefits include a fully remote work environment, flexible scheduling, and supportive team culture. Training is provided, making it suitable for those without prior travel industry experience.

Servicios

Fully remote work environment

Flexible scheduling

Access to training and industry tools

Opportunities for professional development

Formación

• Previous experience in customer service or client support roles is a plus.
• Strong attention to detail and organization skills are essential.
• Ability to manage time effectively in a remote work setting is required.

Responsabilidades

• Respond to client inquiries promptly and ensure satisfaction.
• Provide personalized assistance during travel planning.
• Maintain regular follow-up communication with clients to ensure smooth experiences.

Conocimientos

Excellent communication and interpersonal skills

Previous experience in customer service or client support roles

Strong attention to detail and organizational skills

Comfortable using technology, online systems, and booking tools

Ability to work independently and manage time effectively

Descripción del empleo

As a Client Experience Coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.

Key Responsibilities:

• Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication
• Client Support: Provide personalized assistance and address concerns during the planning and travel process
• Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience

What We Offer:

• Fully remote work environment
• Flexible scheduling
• Access to training and industry tools
• Opportunities for professional development and skill-building
• Travel-related perks and benefits (details shared during onboarding)
• Supportive and collaborative team culture

Qualifications:

• Excellent communication and interpersonal skills
• Previous experience in customer service or client support roles
• Hospitality or travel-related experience preferred
• Strong attention to detail and organizational skills
• Comfortable using technology, online systems, and booking tools
• Ability to work independently and manage time effectively
• Reliable internet connection

Additional Information:

This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.