Epicor Business Analyst / Support Specialist

Concord USA; México; A distancia; MXN 1,102,000 - 1,563,000; Jornada completa

Descripción de la vacante

A leading ERP support firm is seeking two Epicor Business Analyst / Support Specialists to provide high-quality support and maintenance for their Epicor environment. This remote position for candidates in Latin America requires 3+ years of experience in manufacturing ERP systems and an advanced proficiency in English. Ideal candidates will have strong problem-solving and communication skills to work with diverse stakeholders.

Formación

• 3+ years supporting Epicor ERP in a manufacturing environment.
• Experience with manufacturing modules including Production Management and MES.
• Advanced English proficiency (C1 or C2).

Responsabilidades

• Provide day-to-day support for the existing Epicor ERP system.
• Support and optimize Epicor manufacturing modules.
• Collaborate with stakeholders to gather requirements.

Conocimientos

Epicor ERP support

Problem-solving

Interpersonal skills

Communication

Herramientas

Epicor tools (BAQs, BPMs)

Manufacturing modules

Descripción del empleo

Employment type: 12-month contract with possibility of renewal depending on business needs and personal performance. Pay in USD.

Location: Remote in Latin America. Preferred locations include Peru, Mexico, Brazil, Chile, Bolivia, Ecuador, or Colombia.

Timezone: Must be able to work on US Central Time.

About the Role

We are supporting a manufacturing client in strengthening their ERP team during an exciting period of transformation. To ensure smooth day-to-day operations and continuous improvement, we are looking for 2 dedicated Epicor Business Analyst / Support Specialists to join their team.

This role focuses on support, maintenance, and enhancements to the current Epicor environment while also contributing to the upcoming cloud migration. Unlike vendor-driven support models, this is an opportunity to be embedded directly with the client’s team, providing consistent, personable, and high-quality ERP support.

Responsibilities

• Provide day-to-day support for the existing Epicor ERP system, ensuring stability and timely resolution of user issues.
• Support and optimize Epicor manufacturing modules including Production Management, MES (Manufacturing Execution System), Materials Management, Supply Chain, and Quality.
• Collaborate with business stakeholders (production, operations, supply chain, finance) to gather requirements, troubleshoot system issues, and deliver functional solutions.
• Develop and maintain BAQs, BPMs, dashboards, and customizations that improve manufacturing workflows.
• Act as the first line of support for Epicor users (Tier 1–4).
• Provide day-to-day assistance for transactions, printing, and personalization resets.
• Investigate and resolve module-level functional issues (posting errors, job costing, inventory mismatches).
• Configure BPMs, security roles, dashboards, and custom reports in collaboration with the developer lead.
• Document SOPs, user guides, and known-issue knowledge base articles.
• Conduct functional testing of patches, upgrades, and customizations before deployment.
• Train end users on Epicor functionality and best practices.
• Advanced English proficiency (C1 or C2) with proven experience working in English-speaking environments and collaborating with global teams.

Qualifications

• 3+ years of hands-on experience supporting and configuring Epicor ERP in a manufacturing environment as an Epicor Business Analyst, Functional Consultant, or Support role.
• Strong expertise with Epicor Manufacturing modules:
  • Production Management (job scheduling, shop floor control, routings, capacity planning)
  • MES (shop floor execution, labor reporting)
  • Materials Management (BOMs, MRP, inventory control, purchasing)
  • Supply Chain Management (demand planning, logistics)
  • Quality Management
• Proficiency with Epicor tools: BAQs, BPMs, dashboards, and customization framework.
• Familiarity with Epicor ERP migration or cloud implementations preferred.
• Strong problem-solving skills with the ability to troubleshoot across modules and functional areas.
• Excellent interpersonal and communication skills, with a track record of building trust and effective relationships with end users.

Our core capabilities work together to help companies untangle their toughest business and technology challenges: Business Strategy & Alignment, Digital & User Experience, Cloud Applications & Integration, Data Solutions & Analytics, Quality Engineering, and Information Security.