Desktop Support Engineer L2 MX

Excis Compliance; Mérida; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global IT support leader in Mérida, Mexico, is seeking a proactive Desktop Support Engineer to manage IT assets and provide onsite support. You will ensure operational readiness, resolve incidents promptly, and maintain compliance standards. The ideal candidate has experience in IT support, strong troubleshooting skills, and excellent communication abilities. Join a supportive team that values innovation and career growth.

Servicios

Competitive compensation

Professional growth opportunities

Supportive team environment

Formación

• Proven experience in onsite IT support.
• Strong knowledge of hardware troubleshooting and printer support.
• Good organizational skills for managing inventory.

Responsabilidades

• Ensure seamless onsite IT support and resolve incidents promptly.
• Maintain operational readiness of customer sites by managing IT assets.
• Support compliance and assist in audits and risk-related activities.

Conocimientos

Onsite IT support experience

Hardware troubleshooting

Printer support

Asset management tools familiarity

Excellent communication skills

Descripción del empleo

Overview

WE ARE HIRING AS A DESKTOP SUPPORT ENGINEER AT MEXICO!

Excis is a global IT support leader driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do

• Ensure seamless onsite IT support by fulfilling IMACD requests, resolving incidents promptly, and minimizing downtime for end-users and VIPs.
• Maintain operational readiness of customer sites by managing depots, spare devices, infrastructure, and enforcing security measures to protect IT assets.
• Enable business continuity through effective handling of PC refresh projects, device lifecycle management, and coordination of vendor interventions for complex issues.
• Support compliance and governance by keeping asset records accurate, adhering to disposal and security standards, and assisting in audits and risk-related activities.
• Foster strong collaboration with customers, vendors, and internal teams during major incidents, refresh activities, and day-to-day service delivery.

Qualifications

• Proven experience in onsite IT support, including IMACD, break-fix resolution, and deskside assistance.
• Strong knowledge of hardware troubleshooting, printer support, and PC refresh activities.
• Familiarity with asset management tools, ticketing/incident management systems, and IT service processes.
• Ability to coordinate with vendors, follow escalation paths, and support VIP users with professionalism.
• Understanding of compliance, security, and corporate policies related to IT asset handling and disposal.
• Good organizational skills for managing depots, spare parts inventory, and logistical tasks.
• Excellent communication and interpersonal skills to work effectively with end-users, vendors, and internal teams.

Benefits

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Mexico and be at the forefront of IT support excellence!