Desktop Support Engineer L1

Iron Systems, Inc; Reynosa; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading IT services provider is seeking a seasoned IT Support Engineer in Reynosa, Mexico. The role focuses on installing and maintaining IT assets, providing VIP support, and ensuring compliance with service level agreements (SLAs). Key skills include hardware/software troubleshooting and knowledge of network configurations. Candidates are expected to adapt to diverse IT environments and maintain clear documentation. The role requires bringing personal safety gear, with additional equipment provided onsite.

Formación

• Experience with installing, configuring, and maintaining desktop environments.
• Ability to troubleshoot hardware and software issues effectively.
• Knowledge of network support and compliance with SLAs.

Responsabilidades

• Install, configure, and maintain IT assets according to guidelines.
• Provide tailored VIP support for users.
• Document incidents and resolutions for future reference.

Conocimientos

Desktop support

Hardware/software troubleshooting

Network configuration (DHCP, DNS)

Office 365 support

Good communication skills

Descripción del empleo

Roles And Responsibilities

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high‑touch service and manage audio‑visual, conferencing, and technologies.
• Network & Sharing printer installation.
• Knowledge of Office 365 support.
• Coverage/compliance software installation and troubleshooting.
• Good communication skill.
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement.
• Support Mac devices.
• Strictly adhere to defined Service Level Agreements (SLA’s).
• Support recurring meetings, events, and after‑hours activities as required.
• Document incidents, problems, and resolutions for future reference and for the knowledge base.

Good To Have Skills

• L1 level network troubleshooting and resolution for LAN Connectivity.
• Hands & feet support to Backend team for Network/Server/application issue.
• Working with vendor support contacts to resolve technical issues.
• Labelling Racks & devices.
• Server mounting/movement.
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Note

• Engineers are expected to bring their own protective eyewear and composite‑toed shoes.
• All remaining safety gear will be provided onsite.
• REPSE Mexico (Registro de Prestadoras de Servicios Especializados u Obras Especializadas) compliance is mandatory.