Customer Support Representative (Bilingual

Emplifi; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading CX technology company seeks a Customer Support Representative to provide exceptional technical assistance globally. The role involves managing daily customer inquiries, ensuring high satisfaction rates, and collaborating with engineering teams to resolve escalated issues. Ideal candidates will have customer-facing experience, with fluency in Spanish; Portuguese is preferred. This position offers a rapid-paced international environment with opportunities for professional growth and development.

Servicios

International work environment

Professional growth opportunities

Agile and open-minded culture

Formación

• Ability to read, write and speak in Spanish is required.
• Previous experience in technical or IT client support is preferred.
• Experience in the CRM and call center industry is a plus.

Responsabilidades

• Handle daily customer inquiries and ensure follow up.
• Ensure customer satisfaction through professional support.
• Collaborate with Engineering team for escalated issues.

Conocimientos

Customer-facing experience

Bilingual (Spanish required, Portuguese preferred)

Technical information delivery

Multitasking and prioritization

Organization skills

Herramientas

CRM systems

APIs understanding

SaaS technology

Descripción del empleo

About the Customer Support Team

Are you empathic, patient, and feel passionate about communication?

Can you easily put yourself in our clients' shoes?

Then there's a place for you in our Customer Support team!

We're the link that connects both our Development and Sales departments to clients - so we're fully involved in the technical and commercial sides of the business.

Simply put: software, social media, and CX management play a huge part in our everyday lives.

As part of our international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family.

You will be supported in your career by a team of professionals dedicated to your development.

Job Summary

The Customer Support Representative is a valued member of the Global Customer Support Team to help us provide exceptional technical assistance and maintain outstanding relationships with our Emplifi customers worldwide.

As a part of the team, you will be responsible for overseeing daily support inquiries to ensure we meet the support needs of our clients and maintain a high level of customer satisfaction.

What You’ll Do

• Daily handling of customer inquiries with prompt follow up
• Ensure customer satisfaction and provide professional customer support
• Work with our Engineering team to help troubleshoot escalated issues from customers and owning interactions to resolution
• Working according following time schedule : 4pm-8pm EDT / 3pm-7pm CDT or 10pm-2am CET

What You’ll Bring

• Previous customer-facing experience (preferably technical / IT client support)
• Ability to read, write and speak in Spanish required and additional Portuguese preferred.
• Ability to deliver technical information in a customer-centric way
• Ability to multitask, prioritize and work independently
• Excellent organization skills with strong attention to detail
• Preferred Skills
• Understanding of CRM and call center industry practices
• Understanding APIs and SaaS technology

What We Offer

• International, fast paced and rapidly growing environment
• Chance to work with the world's biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas
• There's more as well!

Speak with us to find out all details!