Customer Service - Portuguese

Cognizant; Ciudad de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading technology services provider is looking for candidates with a Bachelor's degree in Psychology, Pedagogy, or related fields. Candidates should demonstrate effective communication, emotional intelligence, and a customer-oriented mindset. Ideal candidates are proactive and able to work in a dynamic environment. Position located in Mexico City with advanced proficiency in Portuguese and upper intermediate English required.

Formación

• Advanced Portuguese level required.
• Upper intermediate English level required.

Conocimientos

Effective communication and active listening

Problem-solving ability

Emotional intelligence

Empathy and customer orientation

Ability to maintain confidentiality and act with integrity

Educación

Bachelor’s degree of Psychology, Pedagogy, Social Work, Communication or similar degree

Herramientas

ServiceNow or other ticketing tools

Descripción del empleo

Overview

About Us:

Cognizant helps companies modernize technology, reinvent processes, and transform experiences, so they stay ahead in a constantly evolving world. Cognizant is a leading corporate organization committed to encouraging diversity, equity, and inclusion in the workplace. We believe that different perspectives drive innovation and lead to greater success.

Eligibility / Qualifications

• Bachelor’s degree of Psychology, Pedagogy, Social Work, Communication or similar degree (graduated)

Critical Skills

• Effective communication and active listening
• Problem-solving ability
• Emotional intelligence
• Empathy and customer orientation
• Ability to maintain confidentiality and act with integrity

Complementary (Non-Priority) Skills

• Experience using platforms such as ServiceNow or other ticketing tools
• Familiarity with multi-channel support protocols (voice, email, chat)

Key Attributes

• Proactive and service-oriented mindset
• Ability to work in a dynamic and sensitive environment
• Commitment to ethical standards and confidentiality

Advanced Portuguese level

Upper intermediate English level

Location: Mexico City

Application Materials

Interested candidates should submit the following documents:

• Resume