Customer Service & Operations Rep

Rapido Solutions Group; León; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A logistics and customer service company in León is seeking individuals to join their Customer Service & Operations Team. The role requires strong communication skills in English and Spanish, problem-solving abilities, and proficiency in multitasking. Responsibilities include responding to inquiries, coordinating shipments, and resolving issues. They offer competitive salaries and bonuses for evening or weekend shifts, along with various employee benefits and growth opportunities in the logistics industry.

Servicios

Health and dental insurance

401(k) matching

Paid time off

Employee assistance program

Career advancement support

Formación

• Experience in logistics or related customer service roles is preferred.
• Proficiency in Spanish and English with strong communication skills.
• Prior exposure to customer support platforms (CRM) is a plus.

Responsabilidades

• Respond to customer inquiries via phone, email, or chat.
• Coordinate pickups, deliveries, and schedules.
• Track & trace shipments, providing real-time updates.
• Resolve issues with carriers and operations teams.
• Maintain service documentation and compliance reports.

Conocimientos

Verbal and written communication in English (B2)

Problem-solving and conflict-resolution abilities

Multitasking

Customer-focused mindset

Descripción del empleo

At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent.

From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.

$500 MXN punctuality bonus

Extra shift bonuses for evenings or weekends

🚚 Be the Voice of Our Operations!

Join our Customer Service & Operations Team and help keep our logistics network moving. You’ll be the vital link between customers, carriers, and internal teams — ensuring every shipment runs smoothly from start to finish.

Whether it’s solving a last-minute issue or tracking a delivery, your communication and problem-solving skills will make a direct impact.

💬 What You’ll Do

Respond to customer inquiries via phone, email, or chat

Coordinate pickups, deliveries, and schedules

Track & trace shipments, providing real-time updates

Resolve issues with carriers and operations teams

Maintain service documentation and compliance reports

Excellent verbal and written communication in English (B2 level)

Strong problem-solving and conflict-resolution abilities

Ability to multitask and manage priorities effectively

Customer-focused mindset and positive attitude

Calm and professional under pressure

Opportunity to grow within the logistics and customer service industry

Dynamic, bilingual, and multicultural work environment

Competitive salary + bonuses for evening and weekend shifts

Ongoing training and career development

⚙️ Qualifications

Experience in logistics or related customer service roles is preferred.

Proficiency in Spanish and English, with strong written and verbal skills.

Prior exposure to customer support platforms (CRM) is a plus.

Self‑motivation, adaptability, and a passion for teamwork.

🏅 Benefits

Health and dental insurance, 401(k) matching, paid time off, and employee assistance program.

Career advancement support and structured training paths.