Customer Service Manager - Technical Support

AutoZone México; Chihuahua; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A major retail automotive supplier is seeking a Customer Operations Manager in Chihuahua, Mexico. The role involves planning and overseeing customer operations, mentoring staff, and developing performance management processes. Candidates should have a Bachelor's degree and 5-7 years of experience in customer service and management. Fluency in English is required. The position offers opportunities for professional growth as part of a dynamic team.

Formación

• 5-7 years of experience in customer service and management.
• Ability to develop and mentor staff.
• Fluent in English.

Responsabilidades

• Coach, mentor and develop staff including onboarding for new hires.
• Develop performance management processes aligned with company culture.
• Communicate with other areas for increased effectiveness.
• Plan and allocate resources to meet departmental KPIs.
• Review performance data and establish feedback systems.

Conocimientos

Coaching

Performance management

Leadership

Customer service

Communication

Educación

Bachelor's degree in IT/Management/Business

Descripción del empleo

Planning, directing and overseeing the ALLDATA Customer Operations area in BTSSC to encourage optimum performance results.

Key Responsibilities:

30% Coach, mentor and develop staff, including onboarding process for new hires and career path development

20% Develop processes for performance management aligned with ALLDATA/AZ Culture that encourage the employee to succeed

10% Communicate regularly with other areas and upper management team members to increase the effectiveness

20% Plan and allocate resources effectively to meet the departmental KPI’s

20% Review performance data and establish feedback systems. Prepare and maintain reports for upper management.

Education and/or Experience:

· Level of formal education: A Bachelor\'s degree (BA, BS) or equivalent.

· Area of study: IT / Management / Business

· Years of experience: 5-7 years

· Type of experience: Customer service, High volume call center, management, leadership.

-Requerimientos- Educación mínima: Educación superior - Licenciatura
5 años de experiencia
Idiomas: Inglés
Palabras clave: servicio, service, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, apoyo, support, soporte