Customer Service Agent

Reprints Desk; A distancia; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Customer Support Agent to join their remote team in Mexico. This role involves providing support and information about products, resolving customer inquiries, and participating in meetings with international colleagues. Candidates must hold a degree in a science-related field or have significant customer service experience, and be fluent in English. The position offers a structured work schedule from Monday to Friday in a supportive and diverse work culture.

Formación

• University degree in Science or extensive customer service experience.
• Fluent in English, both written and spoken.
• Capable of working independently and in remote teams.

Responsabilidades

• Provide information about products and resolve customer inquiries.
• Participate in meetings with international staff.
• Handle calls from customers in the US and Europe.

Conocimientos

Customer Service

Fluent in English

Independently motivated

Educación

University Degree in Science (Biotechnology preferred)

Descripción del empleo

Role

As a Customer Support Agent at Research Solutions, you will take part in our customer care activities by providing information about our products, and efficiently answering questions and resolving situations that our clients may face and need assistance with.

This is a remote position based in Mexico, and reports to the Customer Support Team Lead.

Requirements

• University Degree in Science (Biotechnology preferred, Chemistry, Biology, Health Sciences can also be considered) or wide experience in Customer Service in English (including phone calls)
• Fluent in English both written and spoken (Customer Service Agents will participate in meetings with our international staff as well as take calls from customers in the US and Europe)
• Able to work independently and in remote teams
• Work schedule : Monday-Friday from 7am to 4 : 30pm

Our People & Culture

We believe that anything is possible when the right people come together.

Our culture is where people unite, support, and collaborate to do incredible work.

Our global remote team is dedicated to striving for diversity and equity.

We are a team that trusts, promotes, and celebrates each other because we know that when we win, we win together.

About Research Solutions

At Research Solutions (NASDAQ : RSSS), we provide cloud-based technologies to streamline the process of obtaining, managing, and creating intellectual property.

Founded in as Reprints Desk, the company was a pioneer in developing solutions to serve researchers.

Today, more than 70 percent of the top pharmaceutical companies, prestigious universities, and emerging businesses rely on Article Galaxy, the company's SaaS research platform, to streamline access to the latest scientific research and data with 24 / 7 customer support.