Customer-First Automotive Service Advisor

Tesla; Mérida; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading automotive company in Mérida is seeking a Service Advisor to enhance customer satisfaction by responding to inquiries and assessing technical issues. The role requires knowledge of vehicle maintenance, proficiency in dealer management systems, and strong communication skills. You will work with an international team and have the opportunity to develop your professional skills while contributing to innovative automotive service solutions.

Formación

• Hands-on experience with a diverse range of hand and power tools.
• Ability to follow verbal and written instructions with meticulous attention to detail.
• Valid driver’s license in country of employment.

Responsabilidades

• Respond promptly to customer inquiries via phone, email, and drive-in.
• Assess technical issues and provide solutions when possible.
• Document customer concerns and data accurately into the system.
• Coordinate vehicle details before delivery and customer follow-up.

Conocimientos

Knowledge of vehicle maintenance

Proficiency in Dealer Management Systems

Attention to detail

Strong communication skills

Herramientas

Hand and power tools

Automotive/electrical testing devices

Descripción del empleo

A leading automotive company in Mérida is seeking a Service Advisor to enhance customer satisfaction by responding to inquiries and assessing technical issues. The role requires knowledge of vehicle maintenance, proficiency in dealer management systems, and strong communication skills. You will work with an international team and have the opportunity to develop your professional skills while contributing to innovative automotive service solutions.