Customer Engagement Specialist (Outbound Sales & Support)

Patrianna; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading gaming company is searching for a Customer Engagement Specialist to enhance customer onboarding and satisfaction. This position involves proactive outreach, ensuring smooth transitions for new users while collaborating across teams. The ideal candidate will have a Bachelor's degree, at least two years of experience in customer service, and knowledge of the iGaming industry. Strong communication skills and passion for customer satisfaction are essential. Join a dynamic team and enjoy competitive compensation in the gaming sector.

Servicios

Competitive salary

Performance-based incentives

Career development opportunities

Formación

• Minimum 2 years in an outbound sales and customer service role.
• Prior experience in the iGaming / online casino industry is essential.
• At least 6 months of voice / phone call center experience handling US-based accounts.
• At least 6 months of experience providing email and chat support for US-based accounts.

Responsabilidades

• Initiate outbound communications with interested customers.
• Convert potential customers into active members through a seamless experience.
• Develop a deep understanding of company offerings to convey their value.
• Utilise live chat, emails, and follow-up communications for engagement.
• Collaborate with Customer Service, CRM, Operations, and Marketing teams.

Conocimientos

Excellent written and verbal communication skills

Passion for customer satisfaction

Strong technical aptitude

Familiarity with CRM platforms

Educación

Bachelor's degree

Descripción del empleo

At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a dynamic, international team, we embrace a collaborative remote-working culture that prioritises innovation and excellence in everything we do. Our commitment to customer engagement and satisfaction drives us to create meaningful connections with our users, ensuring they enjoy a seamless and rewarding experience on our platform.

Role Overview

We are looking for a Customer Engagement Specialist to proactively connect with potential customers, guide them through the onboarding process, and ensure a smooth transition onto our platform. This role requires a customer-centric approach, excellent communication skills, and a proactive attitude toward converting inquiries into active, engaged users.

Key Responsibilities

• Proactive Outreach : Initiate outbound communications with customers who have shown interest in our products and services.
• Customer Conversion : Convert potential customers into active members by providing a positive and seamless customer experience, addressing concerns, and guiding them through the onboarding process.
• Product Knowledge : Develop and maintain a deep understanding of our company's offerings to effectively convey their value, benefits, and unique features.
• Multi-Channel Engagement : Utilise live chat, emails, and follow-up communications to ensure customer satisfaction, foster engagement, and encourage long-term retention.
• Cross-Team Collaboration : Work closely with the Customer Service, CRM, Operations, and Marketing teams to share insights and improve customer conversion and engagement strategies.

What We're Looking For

Education : Bachelor's degree required.

Experience

• Minimum 2 years in an outbound sales and customer service role.
• Prior experience in the iGaming / online casino is essential.
• At least 6 months of voice / phone call center experience handling US-based accounts.
• At least 6 months of experience providing email and chat support for US-based accounts.

Skills & Competencies

• Excellent written and verbal communication skills with professional email and chat etiquette.
• Passion for customer satisfaction and delivering top-tier support.
• Strong technical aptitude and proficiency in using customer-facing software.
• Familiarity with CRM platforms is a plus but not essential.

Why Join Patrianna?

Be part of an innovative, international team dedicated to delivering best-in-class gaming experiences. Enjoy a collaborative, remote-friendly work environment that values creativity and professional growth. Work in a fast-growing, forward-thinking industry with exciting career development opportunities. Competitive salary and performance-based incentives. If you're ready to join a high-energy team in the gaming industry and make a real impact on customer engagement, we'd love to hear from you!