Customer Account Coord. (On site - Midtown Jalisco, GDL)

QUID - INNTECI; Guadalajara; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A dynamic customer solutions company in Guadalajara is seeking a Customer Account Coordinator to efficiently manage customer orders and support Account Managers. The role requires a university degree and a customer service mindset. Responsibilities include processing orders, maintaining supplier communication, and answering customer inquiries. Candidates should possess excellent organizational skills and proficiency in MS Office, along with strong verbal and written English communication skills. Attractive employee benefits and an indefinite contract post-training are offered.

Servicios

Above-law benefits including vacation pay

30 days Aguinaldo

Variable annual bonus

Parking

PTO days

Formación

• Experience in Customer Service and local logistics environments is preferred.
• Proficiency in MS Office and order processing systems is required.
• Strong attention to detail and organizational skills essential.

Responsabilidades

• Receive and process orders for customers.
• Maintain communication with suppliers regarding order statuses.
• Support Account Managers with specific customer accounts.
• Handle customer inquiries and issues efficiently.

Conocimientos

Customer service mindset

Time management skills

Strong organizational skills

Verbal and written English communication

Educación

University Degree

Herramientas

MS Office

Contact Management Systems

Database software

Inventory Software

Order processing systems

Descripción del empleo

Customer Account Coord. (On site - Midtown Jalisco, GDL)

Responsible for servicing external and internal customer needs and proactively participating in the operation process.

Junior

• University Degree
• From 1 up to 3 years in a similar role is preferred.

Key activities and general responsibilities

• Receive and process orders/purchase write up
• Follow up in a timely matter on a production-ready date with the supplier.
• Close communication with the team for approvals.
• Support Account Managers / Traders with specific accounts.
• Answer customer inquiries.
• Communicate issues/challenges
• Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM.
• Work with sales/purchase contract, call off, order and delivery confirmations, and delivery notes.

Knowledge required

• Experience in aCustomer Service, and commerce, local logistics environment is preferred
• Proficiency in MS Office.
• Contact Management Systems
• Database software
• Inventory Software
• Order processing systems preferred
• Thrives and works well in tied ambiguous situations and deadline pressures well
• Time management skills
• Willingness to learn.
• Record-keeping, tracking shipping, and data analyses
• High level of initiative/proactivity
• Extremely detail-oriented
• Strong organizational skills and ability to multitask
• Customer service mindset
• Very good verbal and written English communication skill

Hiring details

• Prestaciones superiores a las de Ley (+Vacaciones/Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros).
• Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
• After anniversary, 1 day to be WFH
• Indefinite contract after training period