Control-M Incident & Problem Manager

AXA Group; Ciudad de México; Presencial; MXN 809,000 - 1,079,000; Jornada completa

Descripción de la vacante

A leading insurance company in Mexico City is seeking an Incident and Problem Management Specialist to oversee IT incident management. This role involves logging incidents, coordinating with support teams, and ensuring service restoration. The ideal candidate has over 3 years of experience in IT service management, strong problem-solving skills, and excellent communication abilities. ITIL certification is a plus. The position requires flexibility for 24/7 service management.

Servicios

Diversity and inclusion policy

Equal opportunities workplace

Formación

• 3+ years of experience in IT service management or an IT support role.
• Quick insight into IT infrastructure and network dependencies.
• Hands-on mindset for service restoration.

Responsabilidades

• Log incidents and coordinate restoration of services.
• Facilitate crisis calls and write reports on major incidents.
• Organize problem management meetings for root cause analysis.

Conocimientos

Technical insight

Problem solving

Excellent communication

Analytical skills

ITIL certification

Proficiency in Microsoft applications

Educación

At least 3 years in IT service management

Descripción del empleo

A leading insurance company in Mexico City is seeking an Incident and Problem Management Specialist to oversee IT incident management. This role involves logging incidents, coordinating with support teams, and ensuring service restoration. The ideal candidate has over 3 years of experience in IT service management, strong problem-solving skills, and excellent communication abilities. ITIL certification is a plus. The position requires flexibility for 24/7 service management.