Command Center Shift Specialist

AXA Group Operations; Nezahualcóyotl; Híbrido; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading insurance company in Nezahualcóyotl is looking for a Command Center Coordinator. The role involves supervising activities of team members, ensuring operational continuity, and communicating effectively with support areas. Candidates should have at least 2 years of experience in Command Center operations, strong leadership skills, and proficiency in English. Remote work is possible for 3 days a week.

Servicios

3 days remote work per week

Inclusive work environment

Formación

• Minimum 2 years of experience in Command Center or Monitoring operations.
• Professional proficiency in written and spoken English.
• Ability to evaluate situations effectively.

Responsabilidades

• Control activities carried out by L0 and L1 team members.
• Establish and maintain communication with support areas.
• Prepare reports to identify operational improvement areas.

Conocimientos

Incident handling

Communication skills

Leadership

Unix OS knowledge

Windows OS knowledge

ITIL Service Operations knowledge

Microsoft Office proficiency

Descripción del empleo

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity are core to our values, fostering a culture of respect for each other, our customers, and the communities we serve. Join AXA to feel a sense of belonging, inclusion, and the opportunity to thrive. Shape your work, grow your potential, explore new opportunities, push boundaries, and make a difference in people's lives. This is your chance to build the tomorrow you want. Know you can.

About The Entity

AXA is transforming into a sustainable, tech-led company. At AXA Group Operations, we are key drivers of this change, leading the evolution of our insurance business model through technology and innovation. We operate across 17 countries with highly qualified teams, leveraging technology, data, sourcing, security, and investment strategies globally, while achieving economies of scale and synergies.

Our focus areas include:

• State-of-the-art Data Technology to enhance customer experience
• Advanced Procurement & Sourcing to increase efficiency and manage risks
• A High-Performing Global Team to strengthen partnerships within AXA

Position Objective

Ensure coordination and supervision of the Command Center activities during shifts, establish effective communication with support areas, monitor and resolve incidents, and guarantee operational continuity. The goal is to optimize operational management and improve Command Center performance.

Organization Reporting Line

Reports to: Command Center & BAM Manager

About The Job

Main Responsibilities

• Control activities carried out by L0 and L1 team members.
• Ensure operational continuity during shift changes, providing incident response information.
• Establish and maintain communication channels with support areas to follow up and resolve events and incidents.
• Prepare reports to identify operational improvement areas.
• Ensure compliance with the Command Center’s SLAs.

Expected Skills & Experience

• Minimum 2 years of experience in Command Center or Monitoring operations, handling alerts and events.
• Knowledge of ITIL Service Operations & Transitions.
• Ensure availability standards of monitored infrastructure.
• Intermediate knowledge of Unix and Windows OS.
• Proficient in Microsoft Office.
• Excellent communication skills for client negotiations.
• Leadership and quick decision-making skills.
• Ability to evaluate situations effectively.
• Ability to identify critical issues quickly and accurately.
• Professional proficiency in written and spoken English.

What We Offer

We bring together over 8,000 employees worldwide, committed to equal opportunities and promoting Diversity & Inclusion. We foster a respectful work environment where individual differences are valued.

• 3 days remote work per week.