Collections Associate l

Arrow Electronics; Tlaquepaque; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology provider is seeking a collections professional in Tlaquepaque to manage customer payments and negotiate solutions. The ideal candidate will have 1-2 years of experience, strong negotiation abilities, and fluency in English. Responsibilities include handling customer inquiries and collaborating with sales teams. The position offers a competitive salary and comprehensive benefits.

Servicios

30 days of Christmas bonus

40% vacation premium

12 vacation days plus 2 floating days

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

10% Food/Pantry Vouchers

Restaurant Vouchers

13% Savings Fund

Wellbeing program for all employees

Growth Opportunities

Formación

• 1-2 years of experience working in collections or similar role.
• Experience in negotiating payment plans and working with customers.

Responsabilidades

• Take inbound and outbound calls to collect payment from customers.
• Collaborate with sales teams to review order releases.
• Determine reasons for non-payment and follow up on disputes.

Conocimientos

Strong negotiating abilities

Excellent verbal and written communication; fluent in English

Ability to work independently

Ability to build and maintain effective business relationships

Proficiency with Microsoft Excel

Herramientas

Oracle or other ERP systems

Descripción del empleo

Overview

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 154 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company\'s industry-leading services.

Arrow Electronics is looking for a collections professional to join our team in Guadalajara! This position is part of our Credit and Collections team and will work with Arrow customers to provide them with options for payment collection. This individual will be empowered to make business decisions within set guidelines to best assist customers and find payment solutions that will maintain positive business relationships.

Responsibilities

• Take inbound and outbound calls to collect payment from customers, negotiate payment plans, obtain proper approvals for selected payment solution

• Work with customers to determine reason(s) for non-payment of invoices for new cases; follow up on disputes that have already been researched and collect outstanding balance if applicable

• Take appropriate action on accounts such as credit holds, placement with collections, holding orders, etc.

• Collaborate with sales teams across the United States, Canada and international members and customers to review order release and customer master files; release orders as appropriate and set a limit to order releases based on research and analysis

Qualifications

• 1-2 years of experience

• Strong negotiating abilities

• Excellent verbal and written communication; fluent in English

• Ability to work independently with little or no guidance

• Ability to build and maintain effective business relationships with clients

• Demonstrated experience and proficiency with Microsoft Excel

Even Better if You Have

• Experience with Oracle or other ERP systems

What\'s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus

• 40% vacation premium

• 12 vacation days plus 2 floating days, sick days and holidays

• Vision and Dental Assistance

• Life Insurance

• Healthcare Insurance

• 10% Food/Pantry Vouchers

• Restaurant Vouchers

• 13% Savings Fund

• Wellbeing program for all employees

• Growth Opportunities, and more!

Apply Today!

Annual Hiring Range/Hourly Rate:

$18,508.33 - $22,000.00 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

EEO Statement:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

Location: MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type: Full time

Job Category: Accounting/Finance