Cloud Support Engineer Ii - Analytics, Support

Amazon Web Services Mexico S. De R.L. De C.V.; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading cloud services provider in Veracruz is seeking a Cloud Support Engineer II with at least 3 years of experience in system administration and troubleshooting. The role requires strong skills in Linux and Windows operating systems, networking, database administration, and effective English communication. Join a dynamic team in a flexible work environment that values mentorship and ongoing career growth while supporting a diverse and inclusive culture.

Servicios

Flexible work hours

Mentorship programs

Diverse and inclusive culture

Formación

• Minimum of 3+ years of related professional experience.
• Experience in troubleshooting any operating system and networking.
• Ability to communicate effectively in English (written and spoken).

Responsabilidades

• Drive initiatives that improve support-related processes.
• Provide feedback to internal AWS teams on customer problems.
• Continuously learn and develop new technical skills.

Conocimientos

System administration

Troubleshooting operating systems

Networking fundamentals

Database administration

Business Intelligence (BI)

Effective communication in English

Educación

Bachelor's degree in Engineering / Computer Science / Mathematics or related field

Herramientas

Linux

Windows

RDBMS

NoSQL

ETL tools

Python

Descripción del empleo

Minimum of 3+ years of related professional experience and bachelor's degree in Engineering / Computer Science / Mathematics or any related field or equivalent military experience.

• Experience with system administration, and troubleshooting any operating system (Linux and / or Windows) and networking (HTTP / s, TCP / IP, DNS, OSI model, routing, switching, firewalls, LAN / WAN, traceroute, iperf, dig, CURL or related).
• Experience with troubleshooting database concepts, database administration (RDBMS, NoSQL, DocumentDB) and data warehousing (high availability, DR, backup, performance tuning, distributed systems).
• Experience troubleshooting Business Intelligence (BI) issues, and with Extract, Transform, and Load (ETL) (ETL data load ingestion, Transformation, Migration techniques, BI tools and specific features, Performance and latency).
• Ability to communicate effectively in English (written and spoken) within technical and business settings.

As a Cloud Support Engineer II you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed.

You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small

Key job responsibilities

Your day as a Cloud Support Engineer will include, but not be limited to, the following activities :

• You will drive initiatives that improve support-related processes and our customers' experience.
• These can include tutorials, how-to videos, technical articles, trainings, among others.
• You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
• You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
• You will act as interviewer in hiring processes, and coach / mentor new team members.
• PLEASE NOTE : This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.
• Schedules may align to Sunday - Thursday, Tuesday - Saturday or Monday - Friday.

About the team

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious.

Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer.

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work / Life Balance

We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

• Knowledge or experience with distributed search, conceptual search understanding, text parsing analysis, tokenization, databases vs search services, data skew, fault tolerance etc.
• Knowledge or experience with data streaming concepts such as producer, consumer, broker, controller / leader zookeeper, distributed architecture topics, replicas, partitions.
• Understanding of cloud computing concepts and / or experience with any cloud platforms (AWS, Azure, Google Cloud).
• Experience scripting or developing in one or more of the following languages : UNIX Shell, Python, R, Ruby, GO, Java,

NET (C#), JavaScript.