Client Experience & Journey Coordinator/Remote

Effortless travel solutions ETS; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A travel solutions company is seeking Client Journey Coordinators to assist clients in their travel planning journey. This fully remote position requires detail-oriented individuals with strong communication skills who are passionate about delivering excellent customer service. Responsibilities include coordinating travel itineraries and providing personalized support throughout the travel process. The company offers a flexible schedule, supportive team environment, and various travel-related perks.

Servicios

Fully remote work environment

Flexible schedule

Access to industry tools and training

Opportunities for professional development

Travel-related benefits and perks

Formación

• Experience in customer service or client interaction is preferred.
• Ability to work remotely with flexible scheduling.
• Familiarity with travel planning and booking systems is a plus.

Responsabilidades

• Communicate with clients to understand travel preferences and goals.
• Provide accurate destination information and tailored recommendations.
• Coordinate and organize travel itineraries.
• Assist clients before, during, and after travel as needed.
• Utilize booking and client management systems.
• Maintain timely and professional communication.

Conocimientos

Detail-oriented

Customer-focused

Strong communication skills

Descripción del empleo

We are seeking detail-oriented and customer-focused individuals to join our team as Client Journey Coordinators. In this role, you will support clients throughout the travel planning process by providing information, coordination, and personalized service to ensure smooth and memorable experiences.

This position is ideal for individuals who enjoy helping others, communicating with clients, and working remotely with flexible scheduling.

Key Responsibilities:

• Communicate with clients to understand travel preferences and goals
• Provide accurate destination information and tailored recommendations
• Coordinate and organize travel itineraries
• Assist clients before, during, and after travel as needed
• Utilize booking and client management systems (training provided)
• Maintain timely and professional communication

What We Offer:

• Fully remote work environment
• Flexible schedule
• Access to industry tools and training
• Opportunities for professional development
• Travel-related benefits and perks (details discussed during onboarding)
• Supportive and collaborative team environment