Bilingual Remote Customer Support Specialist

Scotiabank; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial institution is looking for a Customer Support Specialist to provide exceptional service to customers remotely. The role involves responding to inquiries via phone and email while ensuring high customer satisfaction. Candidates must possess strong communication skills, have a background in customer service, and be available for shifts during U.S. business hours. This full-time position offers benefits starting from the 31st day of employment and a base salary of MXN $3,000 per week.

Servicios

Medical, dental, and vision insurance

Retirement savings account with employer matching

Sick leave and paid time off

Formación

• 2+ years of experience in a Customer Service, Support or Operations-related role.
• Advanced English proficiency (spoken and written).
• Ability to manage multiple cases simultaneously in a fast-paced environment.

Responsabilidades

• Provide accurate, timely, and professional responses to customer inquiries.
• Resolve customer issues efficiently while maintaining high customer satisfaction.
• Document customer interactions and resolutions accurately in internal systems.

Conocimientos

Customer Service

Communication skills

Problem-solving skills

Interpersonal skills

Technology proficiency

Educación

High school diploma or equivalent

Herramientas

CRM software

Descripción del empleo

A leading financial institution is looking for a Customer Support Specialist to provide exceptional service to customers remotely. The role involves responding to inquiries via phone and email while ensuring high customer satisfaction. Candidates must possess strong communication skills, have a background in customer service, and be available for shifts during U.S. business hours. This full-time position offers benefits starting from the 31st day of employment and a base salary of MXN $3,000 per week.