Bilingual Customer Service Agent – CDMX

Convergys; Xico; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A customer service provider is seeking a Customer Service Agent for their call-center operations in Xico, Veracruz. The role involves handling inbound and outbound calls, troubleshooting issues, and ensuring a positive customer experience. Ideal candidates should have a high school diploma and bilingual proficiency in English and Spanish, alongside a customer service orientation. The position offers competitive salary and various incentives.

Servicios

Competitive salary

Monthly performance incentives

Inclusive perks and benefits

Formación

• 6 months experience in call‑center customer service is desired.
• Ability to work under constant changes and multitask.
• Patience in all customer contact situations.

Responsabilidades

• Answer inbound and outbound calls and communicate via the Internet.
• Troubleshoot and provide an excellent customer experience.
• Resolve routine problems related to the client’s products or services.

Conocimientos

Customer service orientation

Intermediate-to-advanced English proficiency

Strong computer navigation skills

Excellent written and verbal communication

Attention to detail

Educación

High school diploma or equivalent

Descripción del empleo

A customer service provider is seeking a Customer Service Agent for their call-center operations in Xico, Veracruz. The role involves handling inbound and outbound calls, troubleshooting issues, and ensuring a positive customer experience. Ideal candidates should have a high school diploma and bilingual proficiency in English and Spanish, alongside a customer service orientation. The position offers competitive salary and various incentives.