Bilingual Call Center Agent – New Sales (On-site Cancun)

Tambourine; Cancún; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading hospitality and tourism marketing firm in Cancun is looking for a Bilingual Call Center Agent - New Sales to join their team. This on-site role involves generating sales through inbound and outbound calls, ensuring high customer satisfaction. Ideal candidates have at least 1 year of experience in customer service and sales within the hospitality sector, strong phone handling and listening skills, and proficiency in English. Join a dynamic team focused on delivering exceptional service.

Formación

• At least 1 year of customer service and sales experience in the hospitality or tourism industry.
• Ideal experience as a Call Center Agent.
• Availability for shift work.
• Strong phone handling and active listening skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• General computer software knowledge.

Responsabilidades

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication 'scripts' when handling different topics.
• Identify customers’ needs and wants and provide them with services that meet those needs.
• Seize opportunities to upsell products.
• Build sustainable relationships and engage customers by taking the extra mile.
• Meet personal/team qualitative and quantitative targets.

Conocimientos

Customer service experience

Sales experience

Phone handling skills

Active listening skills

English proficiency

Multi-tasking ability

Descripción del empleo

A leading hospitality and tourism marketing firm in Cancun is looking for a Bilingual Call Center Agent - New Sales to join their team. This on-site role involves generating sales through inbound and outbound calls, ensuring high customer satisfaction. Ideal candidates have at least 1 year of experience in customer service and sales within the hospitality sector, strong phone handling and listening skills, and proficiency in English. Join a dynamic team focused on delivering exceptional service.