Bilingual Agent

Oportun; México; A distancia; USD 20,000 - 40,000; Jornada completa

Descripción de la vacante

Join a mission-driven fintech that empowers members with intelligent borrowing and savings solutions. As a Bilingual Contact Center Agent, you'll play a crucial role in providing exceptional customer service while fostering an inclusive culture. This position offers the opportunity to grow your skills in a dynamic environment dedicated to helping individuals achieve their financial goals. With a focus on quality and empathy, you'll ensure that clients receive the best advice and solutions tailored to their needs. Be part of a team that values diversity and inclusivity, making a real difference in the lives of those we serve.

Formación

• Must be at least 18 years of age with customer service experience.
• Bilingual in English and Spanish is required.

Responsabilidades

• Answer or make calls and resolve cases through various channels.
• Provide high standards of quality and excellence in service.

Conocimientos

Customer Service

Sales

Bilingual (English and Spanish)

PC Management

Internet Browsing

Educación

9th Grade Completion

Herramientas

Microsoft Excel

Descripción del empleo

Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its 2.0 million members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $16.6 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

WORKING AT OPORTUN

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.

POSITION OVERVIEW

The Bilingual Contact Center Agent must have a strong sense of urgency to answer or make calls or resolve cases through any of the available channels, whether by phone, email, chat, etc.

must be open and alert to detect the mood of the client to empathize; consciously and actively listen / read to put yourself in the customers shoes and efficiently generate an appropriate response or solution according to company policies and procedures. The Bilingual Agent must have the ability to learn and reason these policies and procedures in such a way that he becomes the expert that any Oportun internal and external client wants to contact to obtain the best advice or solution.

The Bilingual Agent must think about providing high standards of quality and excellence in service, being friendly, taking responsibility for their actions but above all demonstrating Oportun's values both in their interactions with Clients and in their professional relationships with their colleagues. work and support areas.

REQUIREMENTS

• Must be at least 18 years of age
• Experience or skills in Customer Service, sales or collections
• Pc management
• Internet browsing and office basic-intermediate Knowledge
• Minimal educational level required: 9 th grade (Middle School with certificate or evidence of completion.)
• Bilingual (fluent in English and Spanish)

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).

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