Associate Linux Support Engineer - Remote & Growing

Canonical; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading open-source software provider is seeking an Associate Support Engineer to provide technical support for customers using Ubuntu. This globally remote role involves managing customer cases, troubleshooting Linux environments, and contributing to knowledge sharing. Candidates should have a technical background, strong communication skills, and a passion for open source technologies. A commitment to customer satisfaction and ability to work under pressure is essential. This position offers competitive compensation and a unique remote working culture.

Servicios

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Maternity and paternity leave

Formación

• Exceptional academic track record from both high school and university.
• Experience with Linux troubleshooting.
• Strong written and verbal English communication skills.

Responsabilidades

• Provide technical support for employees from a remote home office.
• Manage customer cases effectively to ensure high satisfaction.
• Contribute to knowledge base articles and maintain communication.

Conocimientos

Linux troubleshooting

Technical communication

Customer service orientation

Problem-solving

Learning agility

Educación

Undergraduate degree in a technical subject

Herramientas

Linux server administration

Virtualization technologies

Programming languages

Descripción del empleo

A leading open-source software provider is seeking an Associate Support Engineer to provide technical support for customers using Ubuntu. This globally remote role involves managing customer cases, troubleshooting Linux environments, and contributing to knowledge sharing. Candidates should have a technical background, strong communication skills, and a passion for open source technologies. A commitment to customer satisfaction and ability to work under pressure is essential. This position offers competitive compensation and a unique remote working culture.