Application Support Engineer, Trilogy (Remote) - $60,000/year USD

Trilogy; Aguascalientes; A distancia; MXN 1,108,000; Jornada completa

Descripción de la vacante

A leading tech company is seeking an Application Support Engineer in Aguascalientes. This role focuses on integrating human expertise with AI to enhance customer support. Candidates should have a minimum of 3 years in technical support and advanced skills in generative AI. The position is full-time, offering $30/hour and requires quick onboarding. Join us in innovating cutting-edge solutions!

Formación

• At least 3 years in a technical customer support role.
• Advanced generative AI proficiency, including automation and custom GPTs.
• Residence in North or South America.

Responsabilidades

• Drive the integration of human expertise with AI to elevate customer support.
• Analyze complex tickets escalated by AI systems.
• Collaborate with AI development teams to enhance support chatbots.

Conocimientos

Advanced generative AI proficiency

Technical customer support experience

Problem-solving independence

Descripción del empleo

Overview

Join Trilogy, where support engineering meets cutting-edge AI innovation. Ditch the mundane and tackle only the toughest challenges in customer support.

What You Will Be Doing

• AI-Augmented Customer Resolutions: Analyze complex tickets escalated by AI systems, apply human expertise to areas where AI falls short, and then close the gap by improving the AI system.
• Engage in continuous learning across our 100+ product portfolio, ensuring you have the knowledge to tackle diverse technical challenges.
• Collaborate with AI development teams to enhance the capabilities of our support chatbots.
• Provide feedback and insights that contribute to the evolution of our AI systems and customer support strategies.

What You Won’t Be Doing

• Performing monotonous, repetitive support tasks—our AI handles the routine so you can focus on the complex.
• Waiting for prolonged onboarding—expect to dive into our systems and products quickly.
• Relying heavily on management for problem-solving—this role demands independence and self-sufficiency.

Application Support Engineer Key Responsibilities

Drive the integration of human expertise with AI to elevate customer support, resolving complex issues beyond AI's current capabilities.

Basic Requirements

• At least 3 years in a technical customer support role.
• Advanced generative AI proficiency, including automation and custom GPTs; basic LLM usage is insufficient.
• Residence in North or South America.

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-3330-MX-Aguascal-ApplicationSup.017