Administrative Assistant

Caring World and Health Services; A distancia; MXN 628,000 - 809,000; Jornada completa

Descripción de la vacante

A health services organization is seeking a detailed-oriented Administrative Assistant to work remotely, providing vital administrative support in client engagement, marketing outreach, and clinical documentation oversight. Candidates should possess 2+ years of administrative experience in healthcare, strong communication skills in both English and Spanish, and proficiency in Microsoft Office applications. This full-time role requires flexibility and the ability to multitask effectively while working independently.

Formación

• 2+ years of administrative experience, preferably in healthcare or substance abuse treatment.
• Fluently speaks English and Spanish.

Responsabilidades

• Make follow-up calls to discharged clients to encourage re-engagement.
• Coordinate with the clinical team to schedule appointments for returning clients.
• Make marketing calls to promote services and build relationships.
• Monitor schedules to ensure that new intakes are scheduled promptly.
• Ensure counselors complete clinical notes and documentation on time.

Conocimientos

Compassionate and empathetic demeanor

Ability to work independently

Strong problem-solving skills

Excellent communication skills

Strong organizational skills

Proficiency in Microsoft Office Suite

Experience in remote work environments

Educación

High school diploma or equivalent

Associate’s degree or higher

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

Job Title

Administrative Assistant (Remote) Bi-lingual

Location

Outpatient Substance Abuse Treatment Facility, Perth Amboy, NJ

Job Overview

Key Responsibilities

Client Engagement

• Make follow-up calls to discharged clients to encourage re-engagement in treatment for those who have relapsed.
• Coordinate with the clinical team to schedule re-intake or appointments for returning clients.

Marketing and Outreach

• Make marketing calls to referring agencies, private clinicians, and other stakeholders to promote services and build relationships.
• Collaborate with the marketing team to identify new referral opportunities and expand outreach efforts

Intake and Eligibility Management

• Monitor schedules to ensure that new intakes are scheduled promptly and efficiently.
• Verify client eligibility for treatment based on insurance or payment arrangements.
• Track client attendance and ensure clients are attending the program as per their level of care.

Clinical Documentation Oversight

• Ensure counselors are completing and submitting clinical notes and documentation on time.
• Coordinate with the clinical supervisor to monitor and report any delays in documentation.

General Administrative Duties

• Handle phone calls, schedule appointments, and provide remote support to clients and staff.
• Maintain client files and records, ensuring that all documentation is stored correctly and kept up-to-date in EHR.
• Support the management team with remote operational tasks, including data entry, report generation, and meeting coordination.

Qualifications

• High school diploma or equivalent (Associate’s degree or higher preferred).
• 2+ years of administrative experience, preferably in healthcare or substance abuse treatment.

Key Competencies

• Compassionate and empathetic demeanor, especially when dealing with clients in recovery.
• Ability to work independently in a remote setting.
• Strong problem-solving and decision-making skills.
• Experience with marketing or outreach is a plus.
• Experience in remote work environments.
• Excellent communication skills, both verbal and written.
• Strong organizational skills with the ability to multitask and prioritize tasks.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with Electronic Health Records (EHR) systems is a plus.

Work Hours

Full-time, remote, Monday through Friday, with flexibility for occasional after-hours tasks.

Reports To

The President

Application Question(s)

• Have you worked from home before?
• Do you have a working laptop with 8 GB RAM and fast speed internet of at least 50 MBPS?

Experience

• Microsoft word: 5 years (required)
• Microsoft Excel: 5 years (required)

Language

• English fluently (required)
• Spanish fluently (required)

Work Location

Remote

Application Deadline

20/09/2024