Admin Coordinator - Cleaning Services (JOB ID:MATJFCR)

Inside Out; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A professional cleaning service is seeking an Admin Coordinator to manage schedules, assist the cleaning crew, and provide exceptional customer service. The ideal candidate should have experience as a virtual assistant or in customer service, strong communication skills in English, and a keen attention to detail. This full-time position allows for work flexibility in a dynamic environment. Interested candidates must have a reliable remote work setup and submit their resume along with an audio recording in English.

Formación

• Proven experience in a virtual assistant, administrative, or customer service role.
• Strong verbal and written communication skills in English; Spanish proficiency is a plus.
• Ability to work independently and manage multiple tasks effectively.

Responsabilidades

• Manage and finalize the cleaning crew's schedule, typically 10 days in advance.
• Address and resolve issues related to client and cleaning crew.
• Track customer payments and assist with special projects.

Conocimientos

Organizational skills

Customer service

Communication skills in English

Attention to detail

Herramientas

GoHighLevel

Microsoft Excel

Jobber

Descripción del empleo

IMPORTANT: WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:

https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

C1 English Level is required. The selected candidate will be speaking strictly in English during their whole shift.

PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.

Job Details

• Job Title - Admin Coordinator - Cleaning Services
• Job ID - MATJFC
• Industry - Cleaning Services
• Location - LATAM
• Job Status - Full Time
• Work Schedule - 8:00am to 5:00pm EST
• Salary - $6 to $8 per hour
• Target Start Date - ASAP

About the Client

The client is a professional cleaning service dedicated to providing top-quality residential and commercial cleaning. They are committed to making a difference in the lives of their clients and community, one clean space at a time. The services include deep cleaning, standard cleaning, and move-in/move-out cleaning. They pride themselves on using environmentally friendly, non-toxic products to ensure a safe and healthy environment for our clients and their families.

About the Role

We are seeking a highly organized and proactive Virtual Assistant to join our team. This full-time position is ideal for a detail-oriented individual who excels at managing schedules, providing excellent customer service, and supporting a cleaning business's daily operations.

Key Responsibilities

• Manage and finalize the cleaning crew's schedule, typically 10 days in advance.
• Act as the first point of contact for clients and cleaning crew. Address and resolve issues such as access to properties or appointment changes.
• Communicate any gaps in the schedule to the sales team to help with filling appointments.
• Act as the backup to the sales team, covering absences, etc.
• Track customer payments, update and maintain internal documentation, and assist with special projects and reports as needed.
• Manage the recruitment pipeline for new team members.

Ideal Candidate Profile

• Proven experience in a virtual assistant, administrative, or customer service role.
• Strong verbal and written communication skills in English. Spanish proficiency is a plus.
• Highly organized with a keen attention to detail.
• Ability to work independently and manage multiple tasks effectively.

Technical Requirements

• Prior experience with GoHighLevel is a significant advantage.
• Proficiency with Microsoft Excel (basic to intermediate level) is required.
• Jobber knowledge/experience is a plus.
• Reliable remote work setup including a computer, backup computer, headset, camera, backup Wi‑Fi, and a backup power source.