Account Manager - Mexico (m/f/d)

Reonic; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A renewable energy solutions provider in Mexico City seeks a Customer Success Manager to manage B2B relationships and enhance customer experience. You will leverage your software sales expertise, drive improvements, and contribute to strategic growth projects. This role requires strong communication skills in both Spanish and English and offers a hybrid work setup. Join a fast-growing startup making a tangible impact in the renewable energy sector.

Servicios

Competitive pay

Uncapped commission

Fast-growing company environment

Formación

• C2-level Spanish proficiency required.
• Experience in a fast-paced environment is preferred.
• Strong understanding of the Mexican market necessary.

Responsabilidades

• Be the go-to contact for B2B customers in the Mexican market.
• Leverage feedback to enhance software.
• Improve customer experience and streamline processes.
• Identify upselling opportunities and potential partnerships.
• Strategically plan projects to drive growth.

Conocimientos

Software sales knowledge

B2B customer service experience

Excellent communication in Spanish and English

Educación

Background in industrial engineering

Descripción del empleo

Overview

Are you passionate about renewable energy?

Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!

Please note that for this role, C2-level Spanish proficiency is required, and candidates must be based in Mexico City (or be able to relocate for the role).

What you will do

• Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities in the Mexican market

• Leverage customer feedback to enhance our software, in close collaboration with our development team

• Continuously improve customer experience and streamline processes

• Identify and capitalize on upselling opportunities and seek out potential partnerships, staying ahead of industry developments

• Strategically plan and implement projects that drive Reonic's growth and innovation

What Makes You a Great Fit

• Strong knowledge of software sales, preferably in fast-paced environments like startups or scale ups with a SaaS product

• Experience in B2B customer service or success, with a strong emphasis for engaging directly with customers

• ️ Technical background e.g. (industrial-) engineering

• Motivated to drive change in renewables and make a positive impact

• Based in Mexico City, with a strong understanding of the Mexican market

• ️ Excellent communication and presentation abilities in Spanish and English

Why Join Us?

• Be part of a fast-growing company that’s making a tangible impact in the renewable energy sector

• A pivotal role in a fast-growing VC-backed startup building a product already loved by 1400+ paying B2B customers

• Freedom to innovate and make quick changes (a nothing-is-impossible spirit of a small but effective team)

• Receive competitive pay + uncapped commission

Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back—we value talent and passion above all.

About Reonic

At Reonic, we’re on a mission to simplify renewable technology with our B2B SaaS solutions for solar, storage, and heat pumps. Backed by top-tier investors and trusted by 1,400+ business customers, we’re growing fast—and we need YOU to help us accommodate our new and existing customers.

This is a hybrid role, with 3 days at the office in Roma Norte, Mexico City.

Ready to shape the future of renewable energy? Apply now!