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Field Service Technician - Automation (W/M/D)
Job summary
Join a leading global company in food and beverage packaging as a Field Service Technician in Parma. This role involves installing and maintaining advanced equipment at major industrial sites, requiring a technical background and the ability to travel extensively. With comprehensive training and attractive benefits, you will play a crucial role in ensuring customer satisfaction and operational efficiency in a dynamic and international environment.
Benefits
Qualifications
- Fluent in Italian and good English essential.
- Field experience preferred or eagerness to learn on the job.
- Willingness to travel extensively (often >80% of the time).
Responsibilities
- Install, commission and test Sidel equipment, including machines and production lines.
- Troubleshoot and maintain electrical, mechanical and automated machines.
- Train client operators and maintenance technicians.
Skills
Education
Contract Type
Permanent
Country
ITALY
Location
Parma
Your opportunity
Are you passionate about advanced technologies and eager to work in leading industrial environments? Do you enjoy solving technical challenges, training users, and learning within a stimulating and nurturing global community? Join Sidel, a global leader in food, beverage, and personal care packaging solutions, as a Field Service Technician. You will be trained and supported to master high-tech equipment deployed at major industrial clients in Italy and abroad.
Your Mission
- Install, commission and test Sidel equipment, including single machines and complete production lines
- Troubleshoot, prevent and adopt corrective maintenance on electrical, mechanical and automated machines within high-speed production lines
- Execute precise technical diagnostics, share feedback with internal support teams and propose corrective actions
- Administer equipment upgrades and optimisation, including hardware and software updates
- Collaborate closely with project managers and technical support teams to ensure customer satisfaction
- Train and empower client operators and maintenance technicians to ensure efficient equipment handling
- Comply fully with Sidel and client safety rules, with clear communications throughout interventions
- Technical degree (automation, mechatronics, electrotechnics, industrial maintenance…)
- Strong technical curiosity and eagerness to learn continuously
- Field experience preferred or strong motivation to learn on the job
- Fluent Italian and good English skills, essential for working in a multicultural team
- Willingness to travel extensively (often >80% of the time) and adapt to different international environments
- Excellent interpersonal skills and customer service mindset
- A comprehensive training program, combining factory learning, hands-on field sessions and digital training
- Attractive benefits: travel bonuses, health insurance, provident fund, profit-sharing, paid leave, holiday bonus
- Opportunity to work on technologically advanced machines recognised worldwide
- A key role with prestigious clients, major industrial groups in food, beverages, home and personal care sectors
- An international, dynamic team and a modern, collaborative working environment that prioritises well-being and personal and professional growth
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.