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Train onsite/Home Office Program. This position requires you to complete training onsite at 4600 Houston Road, Florence KY. After training you may participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology required.

We are currently hiring for Evening and Overnight Schedules. Attached resume is required in order to move forward to be considered for an interview.

• Competitive rates start at $20/hr!
• Day 1 Health Benefits!
• Onsite Fitness Center
• Onsite Medical facility
• Flexible Work Strategies
• Collaborative team environment
• 401(k) match
• Tuition Reimbursement
• Career Development opportunities to grow your career at Citi

The Service Rep 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.

• Assist with evaluating and resolving service inquiries from clients across different platforms
• Effectively use various computer systems to complete assigned tasks and address account inquiries
• Develop and maintain working knowledge specific groups of Citi products and services
• Analyze and identify potential risks and solutions that meet client needs
• Complete assigned tasks in an accurate and efficient manner
• Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 2-4 years’ work experience in a related role
• Proficient in Microsoft Office and Windows Operating Systems
• Demonstrated experience solving customer service inquiries
• Effective verbal and written communication skills
• Ability to work in a fast pace environment
• Excellent technical and data entry skills, including the utilization of a 10-key touchpad
• Proven ability to navigate multiple systems and customer service platforms concurrently

• High School diploma or equivalent

Primary Location: Florence Kentucky, United States

Salary Range: $43,960.00 - $57,340.00

Anticipated Posting Close Date: Nov 12, 2025

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.