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Jobs in Genova, Italy

Remote Bilingual Credit Counselor (Spanish/English)

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EUR 70,000 - 90,000
Yesterday
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Remote Bilingual Credit Counselor (Spanish/English)
Remotely
Italy
Remote
EUR 70,000 - 90,000
Full time
Yesterday
Be an early applicant

Job summary

A non-profit organization is seeking a Bilingual Counselor to provide financial counseling remotely. This full-time role involves assisting individuals facing financial difficulties via phone and ensuring compassionate communication. Candidates must be fluent in English and Spanish, have a high school diploma, and possess at least 2 years of experience in customer service. The organization offers various benefits, including medical and paid time off, and provides all necessary training for a successful transition into counseling.

Benefits

Medical, Dental and Vision benefits within 90 days of hire
Generous paid time off
Student Loan Forgiveness Opportunities
403(b) Retirement Plan
Recognition for performance

Qualifications

  • Must have at least 2 years of experience in customer service, call center environment, finance, case management, or social services.
  • Ability to pass a pre-employment screening process including criminal background check and drug screen.
  • Required to obtain NFCC and HUD Housing Counselor Certification within 6 months of start.

Responsibilities

  • Provide financial counseling to consumers in need.
  • Handle inbound calls in a high-volume call center environment.
  • Capture communication aspects and data points using proprietary software.

Skills

Fluent in English
Fluent in Spanish
Customer service experience
Call center experience
Compassion

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite (Word, Outlook)
Proprietary CMS software
Job description
A non-profit organization is seeking a Bilingual Counselor to provide financial counseling remotely. This full-time role involves assisting individuals facing financial difficulties via phone and ensuring compassionate communication. Candidates must be fluent in English and Spanish, have a high school diploma, and possess at least 2 years of experience in customer service. The organization offers various benefits, including medical and paid time off, and provides all necessary training for a successful transition into counseling.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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