Jobs in Genova, Italy

Job summary

A non-profit organization is seeking a Bilingual Counselor to provide financial counseling remotely. This full-time role involves assisting individuals facing financial difficulties via phone and ensuring compassionate communication. Candidates must be fluent in English and Spanish, have a high school diploma, and possess at least 2 years of experience in customer service. The organization offers various benefits, including medical and paid time off, and provides all necessary training for a successful transition into counseling.

Benefits

Qualifications

• Must have at least 2 years of experience in customer service, call center environment, finance, case management, or social services.
• Ability to pass a pre-employment screening process including criminal background check and drug screen.
• Required to obtain NFCC and HUD Housing Counselor Certification within 6 months of start.

Responsibilities

• Provide financial counseling to consumers in need.
• Handle inbound calls in a high-volume call center environment.
• Capture communication aspects and data points using proprietary software.