Bilingual Credit Counselor (Spanish)

Remotely; Italia; Remoto; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A non-profit organization is seeking a Bilingual Counselor to provide financial counseling remotely. This full-time role involves assisting individuals facing financial difficulties via phone and ensuring compassionate communication. Candidates must be fluent in English and Spanish, have a high school diploma, and possess at least 2 years of experience in customer service. The organization offers various benefits, including medical and paid time off, and provides all necessary training for a successful transition into counseling.

Servizi

Medical, Dental and Vision benefits within 90 days of hire

Generous paid time off

Student Loan Forgiveness Opportunities

403(b) Retirement Plan

Recognition for performance

Competenze

• Must have at least 2 years of experience in customer service, call center environment, finance, case management, or social services.
• Ability to pass a pre-employment screening process including criminal background check and drug screen.
• Required to obtain NFCC and HUD Housing Counselor Certification within 6 months of start.

Mansioni

• Provide financial counseling to consumers in need.
• Handle inbound calls in a high-volume call center environment.
• Capture communication aspects and data points using proprietary software.

Conoscenze

Fluent in English

Fluent in Spanish

Customer service experience

Call center experience

Compassion

Formazione

High School Diploma or Equivalent

Strumenti

Microsoft Office Suite (Word, Outlook)

Proprietary CMS software

Descrizione del lavoro

About Navicore Solutions

Navicore Solutions is a non‑profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well‑being of individuals and families through education, guidance, advocacy, and support.

Navicore Solutions currently has open Bilingual Counselor positions in our Counseling Department. This is a full‑time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.

Shifts

Flexible 40‑hour schedule within business operating hours

Pay Rate

$20.37 per hour

What will you do as a Bilingual Counselor?

As a Counselor, you will help individuals and families who are experiencing financial hardship. You will provide your clients with available options and assist them in selecting a solution that fits their situation. You will provide counseling over the phone in a call center environment, and will use your newly acquired certifications, training and interpersonal skills to help put clients' minds at ease and place them on the road to financial success.

What To Expect

• Provide financial counseling by upholding the standards of the counseling model to consumers in need. The position has many processes and procedures to maintain both in counseling delivery and data capture.
• Lengthy phone communication with consumers, client referrals and industry representatives.
• Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions.
• Ability to handle periods of high call volume, phone interactions, and meet performance standards.
• Connect with consumers by phone and capture all aspects of the communication and data points using the organization's proprietary software CMS platform.
• Ability to multi‑task and use several software applications including the agency's CMS, outlook, Adobe, Word and a smart phone.

Basic Qualifications

• High School Diploma or Equivalent
• Must be fluent in English and Spanish
• At least 2 years of experience in customer service, call center environment, finance, case management or social services
• Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone
• Required to obtain NFCC and HUD Housing Counselor Certification within 6 months of start
• Ability to communicate effectively and professionally over the phone in a high volume in‑bound call center environment.
• Coachable and agreeable to feedback & improvement. Demonstrate ability and interpersonal skills to communicate with supervisor and management team
• Ability to pass a pre‑employment screening process including criminal background check and drug screen

Preferred Qualifications

• Excellent time management, multi‑tasking, communication and organizational skills
• Must have the ability to show compassion while maintaining a distinct level of direction
• Understanding of call‑center and productivity requirements

Benefits

• Medical, Dental and Vision benefits within 90 days of hire
• Generous paid time off
• Student Loan Forgiveness Opportunities
• 403(b) Retirement Plan
• Recognition for performance

To learn more about Navicore Solutions, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/

Former Customer Service Reps, Collections, Sales Reps, Mortgage & Real Estate professionals and bank employees have all made the successful transition to Counseling. We invite you to apply today and join our team. Making a difference in others’ lives will make a difference in yours too! Just bring your customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a successful counselor!

Apply Here