Solutions Engineer

Beefree; Varese; Remoto; EUR 36.000 - 42.000; Tempo pieno

Descrizione del lavoro

A leading SaaS company is seeking a Solutions Engineer to join their remote team in Italy. This role involves empowering customers with technical expertise in using the Beefree SDK. Responsibilities include engaging with customers throughout their journey, solving technical issues, and acting as a trusted advisor. The ideal candidate will have 2-3 years of experience in a technical role, showcasing capabilities in customer engagement and technical support.

Competenze

• 2-3 years of experience in a technical role such as solutions engineer or technical consultant.

Mansioni

• Engage with customers in a technical consultancy role throughout the customer lifecycle.
• Showcase product's ability to support customer workflows and applications.
• Work with customers to solve technical issues and document considerations.

Conoscenze

Technical consultancy

Customer engagement

Problem-solving

Technical support

Descrizione del lavoro

At Beefree, our hive buzzes with the spirit of invention, profound curiosity, and a down-to‑earth approach. We're not just any SaaS company; we're a place where creativity meets technology to empower businesses, creators, and individuals in digital communications. Our mission? To help ideas take flight through an intuitive, no‑code, drag‑and‑drop builder for designing responsive emails and landing pages online and embedded in hundreds of SaaS applications. We're a fully remote team that values doing things a bit differently. Embracing transparency, we share our journey's highs and lows with the world. As a software company born in Italy, our diverse team stretches from Europe to the U.S., blending the best of both worlds. Shared values unite our collective from different walks of life with a singular mission : democratizing the design of complex digital assets like emails and landing pages. We aim to provide tools that free up individuals and teams to produce their finest work. You can read more about the Beefree story, our values and operating principles, and our unique culture at beefree.io / careers.

Location

Remote (Italy) – Type: Full-time, Remote Salary Range: €36,000 – €42,000 for Italy

The role and your impact

As a Solutions Engineer, reporting to the Manager of the Beefree SDK Success Team, you will use your technical expertise to empower our expanding customer base with our cutting‑edge embeddable editor, Beefree SDK. Join us in supporting innovative SaaS companies, from agile startups to industry giants as they tackle challenges like how to incorporate AI into their strategy. This job will be based in Italy.

Your adventures include

• Partnering with fellow members of the team to engage with customers in a technical consultancy and advisory role throughout the full customer lifecycle, including pre‑sales, onboarding, technical support, and business reviews.
• Showcasing understanding of our product's ability to support customer workflows and integrated applications.
• Working with customers to solve technical issues, documenting technical considerations and contributing to internal knowledge resources.
• Acting as a trusted advisor, building relationships with technical stakeholders.
• Serving as the customer advocate to other internal teams, including administration, marketing, product, and development.
• Curating product feedback to enhance Beefree SDK based on customer interactions.

You're perfect for this role if you have

• 2-3 years of experience in a technical role such as solutions engineer, the technical consultant, or technical.