Remote Bilingual Credit Counselor (Spanish/English)

Remotely; Italia; Remoto; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A non-profit organization is seeking a Bilingual Counselor to provide financial counseling remotely. This full-time role involves assisting individuals facing financial difficulties via phone and ensuring compassionate communication. Candidates must be fluent in English and Spanish, have a high school diploma, and possess at least 2 years of experience in customer service. The organization offers various benefits, including medical and paid time off, and provides all necessary training for a successful transition into counseling.

Servizi

Medical, Dental and Vision benefits within 90 days of hire

Generous paid time off

Student Loan Forgiveness Opportunities

403(b) Retirement Plan

Recognition for performance

Competenze

• Must have at least 2 years of experience in customer service, call center environment, finance, case management, or social services.
• Ability to pass a pre-employment screening process including criminal background check and drug screen.
• Required to obtain NFCC and HUD Housing Counselor Certification within 6 months of start.

Mansioni

• Provide financial counseling to consumers in need.
• Handle inbound calls in a high-volume call center environment.
• Capture communication aspects and data points using proprietary software.

Conoscenze

Fluent in English

Fluent in Spanish

Customer service experience

Call center experience

Compassion

Formazione

High School Diploma or Equivalent

Strumenti

Microsoft Office Suite (Word, Outlook)

Proprietary CMS software

Descrizione del lavoro

A non-profit organization is seeking a Bilingual Counselor to provide financial counseling remotely. This full-time role involves assisting individuals facing financial difficulties via phone and ensuring compassionate communication. Candidates must be fluent in English and Spanish, have a high school diploma, and possess at least 2 years of experience in customer service. The organization offers various benefits, including medical and paid time off, and provides all necessary training for a successful transition into counseling.