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Italian-Speaking Customer Expert - Remote from Greece
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Italian-Speaking Customer Expert - Remote from Greece
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Italian-Speaking Customer Support Specialist
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Italian-Speaking Customer Support Specialist
Cross Border Talents
Italian-Speaking Customer Expert - Remote from Greece
Job summary
A leading recruitment agency is seeking a customer service representative based in Verona, Italy. The role involves delivering exceptional service to clients, troubleshooting issues, and analyzing feedback. Candidates should have strong Italian and English skills along with previous experience in customer service. The position offers competitive salary and comprehensive relocation support to Greece, making it an excellent opportunity for professional growth.
Benefits
Qualifications
- Experience in providing exceptional customer service.
- Ability to troubleshoot and manage sensitive cases.
- Familiarity with customer feedback analysis.
Responsibilities
- Deliver exceptional customer service.
- Perform troubleshooting.
- Analyze customer feedback and escalate cases if necessary.
Skills
Education
Tools
- Deliver exceptional customer service.
- Perform troubleshooting.
- Call collect and analyze customer feedback.
- Escalate cases when necessary and follow up to guarantee customer satisfaction.
- Show empathy and professionalism in every interaction whether written or verbal.
- Manage customers and support them with a premium experience.
- Collaborate with internal teams to resolve cases quickly and efficiently.
- Consistently meet performance targets and quality standards.
- Excellent Italian language skills.
- Very good English communication skills.
- Previous experience in customer service ideally in a premium or luxury brand.
- Strong interpersonal skills with the ability to handle sensitive cases.
- Good computer literacy.
- Familiarity with CRM systems is a plus.
- Bachelor’s degree preferred.
- Complete support to help you ease your relocation to Greece (we cover flight tickets, hotel accommodation support, and house searching process).
- Competitive monthly salary (14 salaries per year).
- Health care benefits and numerous other discounts.
- Full training by certified instructors.
- Professional growth & development opportunities.
- Special events as well as community & social responsibility initiatives.
- Free online Greek language courses.
- State-of-the-art premises providing a great working environment with relaxing break areas.
Hr Executive Recruitment, Internship, AIX, Fleet, Information Technology Sales
Employment Type: Full Time
Experience: years
Vacancy: 1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.