Italian Speaking Customer Service for Transportation Company - Remote in Greece

Mercier Consultancy MD; Italia; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A consulting firm is seeking Italian Speaking Customer Service Representatives for a leading transportation company. This remote position allows you to work from Greece, assisting customers with inquiries related to transportation services. Ideal candidates are fluent in Italian and have experience in customer service. The role includes providing information on bookings and resolving issues. Benefits include a competitive salary, additional yearly bonuses, and comprehensive training.

Servizi

Competitive Monthly Salary

2 Extra Salaries Per Year

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Competenze

• Essential fluency in Italian (written and spoken); knowledge of Greek/English is a plus.
• Previous experience in customer service, ideally in transportation or travel.
• Ability to manage multiple inquiries efficiently.

Mansioni

• Handle customer inquiries related to transportation services.
• Provide information about routes, pricing, and transportation options.
• Document customer interactions for follow-up.

Conoscenze

Fluency in Italian

Excellent communication skills

Customer complaint resolution

Organizational skills

Strumenti

CRM software

Descrizione del lavoro

Italian Speaking Customer Service for Transportation Company - Remote in Greece

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Italian Speaking Customer Service Representatives for a leading transportation company. This remote position allows you to work from the comfort of your home in Greece while assisting customers with their transportation needs. If you are passionate about customer service and fluent in Italian, we want to hear from you!

Key Responsibilities

• Handle customer inquiries related to transportation services, including bookings, schedules, and policies via phone, email, and chat in Italian
• Provide detailed information about routes, pricing, and available transportation options
• Assist customers with managing their reservations, making changes, and resolving issues promptly
• Document customer interactions accurately in the CRM system for record-keeping and follow-up
• Collaborate with operational teams to address customer concerns effectively and ensure quality service delivery
• Stay informed about industry trends and company updates to provide accurate information to customers

Requirements

• Fluency in Italian (both written and spoken) is essential; knowledge of Greek and/or English is a plus
• Previous experience in customer service, particularly in the transportation or travel industry, is preferred
• Excellent communication and interpersonal skills
• Ability to resolve customer complaints efficiently and maintain a positive attitude
• Strong organizational skills and the ability to manage multiple inquiries simultaneously
• Familiarity with CRM software and general computer applications
• Willingness to work flexible hours, including weekends, as needed

Benefits

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..