IT TECHNICAL SUPERVISOR – LUNGARNO COLLECTION

Lungarno Collection; Firenze; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

Lungarno Collection is seeking an IT Technical Supervisor for its Corporate Team in Florence. The role encompasses server management, technical support, and compliance with crucial standards like GDPR. Ideal candidates should possess strong technical skills, a customer-oriented attitude, and fluency in Italian and English. The company offers various employee benefits to enhance the work environment.

Servizi

Staff rates

Spa and F&B discounts

Welfare programs

Incentives and celebrations

Cultural access

Travel discounts

Staff housing

Meal vouchers

Competenze

• Minimum 5 years in a similar IT role, preferably in hospitality.
• Strong knowledge of security protocols and compliance (GDPR).
• Fluency in Italian and English.

Mansioni

• Managing, monitoring, and maintaining physical and virtual servers.
• Providing second-level technical support for hardware/software issues.
• Supporting migration, upgrade, or new technology projects.

Conoscenze

Windows/Linux servers

Network systems

Troubleshooting

Project management methodologies

Customer-oriented attitude

Strumenti

VMWare

Oracle Opera

Navision

Descrizione del lavoro

Lungarno Collection is pleased to share an exciting opportunity for a talented IT Technical Supervisor to join our Corporate Team, based in Florence. We are looking for professionals who can embody the spirit of an impeccable host, offering excellence through a combination of authenticity and personalized service. Lungarno Collection is a distinctive presence in the Italian luxury hospitality scene, with prestigious properties in Florence, Rome, and Milan. Founded in 1995 as the hotel management company of the Ferragamo family, the Lungarno Collection brand stands out for its individuality, drawing inspiration from urban culture, history, and art.

The IT Technical Supervisor will be part of the IT Department at the Corporate Office, reporting directly to the IT Corporate Director. Responsibilities include:

1. Managing, monitoring, and maintaining physical and virtual servers (Windows / Linux).
2. Administering Active Directory, DNS, DHCP, file servers, and email systems.
3. Managing backup, disaster recovery, and business continuity procedures.
4. Providing second-level technical support for hardware/software issues.
5. Overseeing security management and policy implementation.
6. Managing technical documentation and IT inventory updates.
7. Supporting migration, upgrade, or new technology projects, including:

• Maintenance and upgrades of hotel network infrastructure.
• Active Directory and server upgrades.

Supporting compliance with PCI, GDPR, and other standards.

Verifying endpoint security and patching.

Ensuring daily, weekly, and monthly IT checklists are completed and logged.

Travel up to 20% as required.

Required skills and experience:

• Minimum 5 years in a similar IT role, preferably in hospitality.
• Strong knowledge of Windows/Linux servers, network systems (wired/wireless), and troubleshooting (Meraki, Fortinet, etc.).
• Proficiency with Microsoft Server OS, Active Directory, desktop OS support, O365, and security tools.
• Knowledge of VMWare, system integration, and security protocols.
• Familiarity with GDPR and IT security procedures.
• Project management methodologies (Agile, Waterfall).
• Experience with hotel systems (Oracle Opera, Navision, etc.) and relevant certifications are a plus.

Language requirements: Italian and English fluency. The role requires a customer/guest-oriented attitude, attention to detail, and a professional, elegant demeanor.

Lungarno Collection offers a range of benefits including staff rates, spa and F&B discounts, welfare programs, incentives, celebrations, cultural access, travel discounts, staff housing, meal vouchers, and more, fostering a supportive and enriching work environment.