Front Office Manager

The Hoxton; Monza; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Un'importante struttura alberghiera è alla ricerca di un Manager per garantire un'esperienza unica per gli ospiti, gestire il team e mantenere standard operativi elevati. La figura ideale deve avere esperienza nella gestione di team dinamici e una forte passione per l'ospitalità. Viene offerto un pacchetto competitivo con opportunità di sviluppo e sconti per soggiorni.

Servizi

Sconti esclusivi durante il soggiorno

Opportunità di sviluppo professionale

Eventi di inclusione e diversità annuali

Competenze

• Esperienza in un ruolo simile o come assistente in operazioni front office.
• Capacità di implementare procedure di salute e sicurezza.
• Esperienza nella gestione di costi e budget.

Mansioni

• Gestire e motivare il team per una migliore esperienza cliente.
• Mantenere relazioni con fornitori e collaboratori.
• Assicurare la conformità alle procedure operative standard.

Conoscenze

Gestione del team

Passione per l'ospitalità

Capacità di lavorare in modo flessibile

Strumenti

Micros Fidelio Opera

Descrizione del lavoro

Descrizione del lavoro

What you’ll do…

• You will ensure all our guests feel they are treated as individuals and will want to return.
• Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering, and developing them, and creating an environment where people can be themselves.
• Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.
• Ensure that all hotel standard operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
• Ensure a good relationship is maintained between front office, housekeeping, maintenance and F&B.
• To be fully aware, and competent in, all health and safety procedures and policies.
• To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
• Assist the sales and events team with site inspections and be confident on the hotel facilities.

Qualifiche

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in front office operations and procedures.
• You have experience of Micros Fidelio Opera or a similar property management system.
• You have experience of monitoring and implementing health & safety procedures.
• You will be required to work flexible shift patterns which will include days and nights, weekdays, and weekends to support the duty management team, as and when required.
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self

Informazioni aggiuntive

What's in it for you...

• The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Excellent discounts across The Hoxton and the global Ennismore family.
• A competitive package and plenty of opportunity for development.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!