Deputy Manager Customer Experience and Sales - Tommy Hilfiger Citylife

Tommy Hilfiger; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading fashion retail company is seeking a Deputy Manager Customer Experience and Sales in Milan. The role involves overseeing the sales process, setting customer service goals, and training the sales team to deliver an optimal client experience. Ideal candidates have experience as Senior Sales Associates, possess strong business acumen, and are fluent in Italian with basic English. The position also fosters a culture of well-being and inclusivity.

Servizi

Flexible working model

Wellbeing programs

Employee discounts

Training programs through PVH University

Competenze

• Experience as Senior Sales Associate.
• 1-2 years' experience in a similar role within a structured environment.
• Fluent in Italian and basic English.

Mansioni

• Ensure a positive selling environment overseeing all aspects of the selling process.
• Set daily goals for customer service.
• Train and coach the team on service standards.
• Assist in goal setting and verification.
• Support recruitment and onboarding processes.
• Provide continuous feedback to the team.
• Facilitate effective communication through training sessions.
• Oversee CRM activities for customer retention.
• Collaborate with teams to allocate duties effectively.
• Monitor KPIs for continuous improvement.

Conoscenze

Business acumen

Communication skills

Collaboration skills

Attention to detail

Organizational skills

Descrizione del lavoro

Design Your Future at PVH

Deputy Manager Customer Experience and Sales - Tommy Hilfiger Citylife

The Team

Reporting to the Store Manager, the Deputy Manager Customer Experience & Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.

The Position

• Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.

• Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.

• Train and coach the team on standards, including customer service, product placement, and efficient time management.

• Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.

• Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.

• Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.

• Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.

• Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.

• Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.

• Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.

• Provide recommendations for action based on the analysis of sales performance.

The Ideal Candidate

• Experience as Senior Sales Associate

• Preferably 1-2 years’ experience in similar role within structured environment

• Highly developed business acumen

• Ability to take a 'big picture' view of a situation

• Good communication and collaboration skills and abilities

• Highly detail oriented and organized in work

• Fluent in Italian and basic English.

Be valued.

At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we\u2019re proud of it.

• Balance – Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You’ll get the freedom to choose the hybrid setup and working hours that benefit you.

• Health & Wellbeing – wellbeing programs, premium subscription to headspace, volunteering programs.

• Develop – PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.

• Be at the forefront – stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!

Be part of it.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.