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Descrizione del lavoro
An innovative education company in Yogyakarta seeks a candidate to help customers enhance their learning experience. You will drive product usage and maintain strong customer relationships while gathering feedback for improvement. The ideal applicant has a background in education, is detail-oriented, and can thrive in a dynamic environment. Familiarity with Google Suite tools is essential.
Competenze
- Good logical and structural thinking with a strong sense of responsibility.
- Interest in education and user service experience.
- Ability to work in a fast-paced environment while multitasking.
Mansioni
- Helping students develop a growth mindset.
- Driving adoption of product usage and maintaining customer relationships.
- Being the voice of the customer and consolidating feedback.
Conoscenze
Formazione
Strumenti
- Helping students to develop a growth-mindset and supportive cultur
- Drive adoption of product usage, features, and maintain a strong relationship with customer
- Delighting customer in end-to-end product experience especially in a context of a learning experience (onboarding, learning, consultation & off-boarding)
- Be the voice of customer, and consolidate feedback from customer to gather insight & recommend improvement, suggestions, and initiatives to align with the business goal
- Work closely with cross-functional team (product, biz ops, sales & service) to deliver the best learning experience to customer
- Proactive approach in sharing information related to learning experience to customer via chat/groupchat/con-call
- Diploma/Bachelor Degree from any major
- Good logical and structural thinking, with a strong sense of responsibility and result oriented
- Having an interest in education, user service experience to serve customer
- Self-starter, attention to detail and eagerness to learn
- Ability to work in face-pace environment, multitasking & prioritizing
- Familiar with Google Suite tools (docs, spreadsheet, etc)
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.