Student Advisory Associate

Ruangguru for Business; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An innovative education company in Yogyakarta seeks a candidate to help customers enhance their learning experience. You will drive product usage and maintain strong customer relationships while gathering feedback for improvement. The ideal applicant has a background in education, is detail-oriented, and can thrive in a dynamic environment. Familiarity with Google Suite tools is essential.

Qualifications

• Good logical and structural thinking with a strong sense of responsibility.
• Interest in education and user service experience.
• Ability to work in a fast-paced environment while multitasking.

Responsibilities

• Helping students develop a growth mindset.
• Driving adoption of product usage and maintaining customer relationships.
• Being the voice of the customer and consolidating feedback.

Skills

Logical thinking

Attention to detail

Strong user service experience

Self-starter

Multitasking

Familiarity with Google Suite

Education

Diploma/Bachelor Degree from any major

Tools

Google Suite

Job description

Job Descriptions

• Helping students to develop a growth-mindset and supportive cultur
• Drive adoption of product usage, features, and maintain a strong relationship with customer
• Delighting customer in end-to-end product experience especially in a context of a learning experience (onboarding, learning, consultation & off-boarding)
• Be the voice of customer, and consolidate feedback from customer to gather insight & recommend improvement, suggestions, and initiatives to align with the business goal
• Work closely with cross-functional team (product, biz ops, sales & service) to deliver the best learning experience to customer
• Proactive approach in sharing information related to learning experience to customer via chat/groupchat/con-call

Job Requirements

• Diploma/Bachelor Degree from any major
• Good logical and structural thinking, with a strong sense of responsibility and result oriented
• Having an interest in education, user service experience to serve customer
• Self-starter, attention to detail and eagerness to learn
• Ability to work in face-pace environment, multitasking & prioritizing
• Familiar with Google Suite tools (docs, spreadsheet, etc)