Jobs in Denpasar, United Arab Emirates

Tripla Bookandlink Indonesia is a cloud hospitality software provider offering affordable solutions to the hospitality industry. We deliver advanced tools for hotels to enhance online room bookings and sales. Our services include channel management, booking engines, PMS, yield management, payment processing, rate shopping, e-commerce, and website creation. Located in Denpasar, we offer flexibility for some remote work.

This is a contract hybrid role based in Denpasar as a Customer Support Specialist. The role involves managing daily customer interactions, responding to support emails, assisting with technical issues, and ensuring customer satisfaction.

• Proficiency in Japanese language, including reading Katakana, Hiragana, and Kanji (intermediate level).
• Professional level in English speaking and writing.
• Experience in Customer Support, Technical Support, and strong interpersonal skills.
• Ability to work independently and collaboratively to resolve issues and deliver excellent customer service.
• Capability to prioritize and manage multiple tasks and deadlines effectively.
• Excellent communication skills in both Japanese and English.

Additional qualifications that are a plus:

• Familiarity with hotel channel managers, property management systems, and booking engines.
• Experience in the hospitality industry (e.g., Guest Relation Officer) and/or technology sector.
• JPLT N3 certification.

• Serve as the main communication link between the non-JP speaking team and HQ in Japan.
• Adhere to standards and procedures for customer communication.
• Handle customer requests, clarify information, resolve issues, and offer alternative solutions.
• Record all customer interactions in the Support Centre Database for future reference.
• Build sustainable customer relationships by making extra efforts to foster closeness.
• Follow up on complaints and feedback, liaising with relevant units to address issues either directly or through escalation.