Workforce Management & Reporting Staff

ATI Business Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading business group in data management is seeking a Workforce Management professional to enhance operational efficiency through data analysis. Responsibilities include preparing forecasts, conducting audits, and providing strategic insights. Candidates should have a Bachelor's degree in a related field, advanced Excel skills, and strong attention to detail. Proficiency in Bahasa and English is required. This is an opportunity to contribute to a successful organization in the travel and hospitality sector.

Qualifications

• Minimum Bachelor's degree in a related field is preferred.
• Experience in data management and analysis is an advantage.
• Advanced skills in Microsoft Excel are essential.
• High attention to detail for accuracy.
• Good communication skills in both Bahasa and English.
• Strong analytical capabilities.

Responsibilities

• Prepare data forecasting and operational reports.
• Create and maintain forecasts and agent rosters.
• Conduct audits to identify performance anomalies.
• Analyze data trends and support report creation.
• Implement improvements in data tracking.

Skills

Data analysis

Microsoft Excel

Communication skills

Attention to detail

Analytical skills

Education

Bachelor's degree in Mathematics, Computer Science, Statistics, Accounting, or a related field

Job description

Overview

ATI Business Group is looking for Workforce Management to drive operational efficiency through data analysis. Involve in our data-driven world and grow through interpreting data to inform strategic decision-making, providing actionable insights, and supporting continuous improvement. You will develop strong research skills, excellent communication, and record-keeping abilities. If you are highly organized, self-motivated, and proficient in mathematics and Microsoft Excel, we are looking forward to seeing your application!

Responsibilities

• Responsible for but not limited to preparing data forecasting, service levels, handling times, manpower calculations, and other operational reports.
• Create and maintain hourly, daily, weekly, and monthly forecasts including the arrangement of agent's rosters as part of the manpower planning.
• Conduct regular audits and identify anomalies in individual agents' performance.
• Analyze trends of historical data from the dashboard and support the leadership team in creating reports on account performance reviews and other ad-hoc tasks.
• Provide recommendations and implement improvements in data tracking and reporting.

Requirements

• Minimum Bachelor's degree in Mathematics, Computer Science, Statistics, Accounting, or a related field is preferred.
• Experience in data management and data analysis role will be an advantage.
• Advanced skills in Microsoft Excel are non-negotiable.
• High attention to detail as the work requires very high accuracy.
• Good communication skills in both Bahasa and English.
• Good analytical skills with the ability to utilize data to support his/her arguments.
• Comfortable working with tight deadlines.

Be Part of ATI Journey

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1300 employees providing services to our clients across the globe.