Waiter All Day Dining Cinnamon

Mandarin Oriental Hotel Group Limited; Daerah Khusus Ibukota Jakarta; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

A luxury hotel in Jakarta is seeking a skilled Waiter to join their team. The role involves providing exceptional food and beverage service, maintaining a pleasant dining environment, and upholding high standards of guest satisfaction. Candidates should have at least a year of experience in a similar role and be proficient in English. This position offers opportunities for growth through tailored learning programs and a supportive work environment.

Benefits

Learning & Development programs

MOstay program for complimentary nights

Health & Wellness initiatives

Retirement plans based on tenure

Qualifications

• Proficiency in reading, writing, and speaking English.
• Minimum of 1 year experience in a similar role, preferably in a luxury environment.
• Excellent communication and organizational skills.

Responsibilities

• Achieve service and product delivery standards with high client care.
• Provide excellent service at all times to guests.
• Set up tables according to standards.
• Suggest and take customer food and beverage orders.
• Communicate with the kitchen regarding guests’ special requests.

Skills

Proficiency in English

Communication skills

Customer service orientation

Attention to detail

Job description

Waiter All Day Dining Cinnamon

Mandarin Oriental Jakarta is looking for a Waiter to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting-edge of luxury experiences.

After extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. It will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. The hotel is operated and owned by the Mandarin Oriental Hotel Group.

About the job

Based at Mandarin Oriental Jakarta, the Waiter for All Day Dining Cinnamon is responsible for assisting in the overall day-to-day F&B operations. The role involves creating a pleasant dining environment and experience for guests. The waiter reports to the Outlet Supervisor.

As a Waiter, you will be responsible for the following duties:

• Consistently achieve service and product delivery standards with high client care and service levels.
• Demonstrate pride in the workplace and a high level of commitment.
• Support the company's philosophy and culture through the use of Pillars and Legendary Quality Experiences to ensure guest satisfaction and achieve our Mission Statement.
• Provide excellent service at all times to guests.
• Assist guests courteously and efficiently.
• Set up tables according to standards.
• Suggest and correctly take customer food and beverage orders using upselling techniques.
• Enter all sales accurately into the POS system, double-checking items before finalizing.
• Communicate with the kitchen regarding guests’ special requests and dietary requirements.
• Prepare the pantry and side stations with sufficient Mise en Place.
• Maintain cleanliness, tidiness, and safety in the back of house.
• Ensure all served products are accounted for on the final bill before presenting it.
• Manage cash float and cashiering responsibilities.
• Prepare and maintain Buffet Tags.
• Monitor your section continuously for maximum guest satisfaction.
• Set up tables according to reservations.
• Deliver correct orders to tables.
• Conduct daily, weekly, and monthly inventory checks.
• Clear tables between courses throughout the meal.
• Bid guests farewell warmly and thank them for their visit.
• Stay informed about all information related to Food and Beverage outlets and Mandarin Oriental Jakarta/Group.
• Act as a good Brand ambassador.
• Maintain all hotel assets responsibly.

Requirements for a Waiter:

• Proficiency in reading, writing, and speaking English.
• Willingness to work flexible hours and holidays.
• Self-motivated and able to motivate others.
• Work safely, prudently, and in an organized manner.
• Ability to relate to all guest levels and management.
• Minimum of 1 year experience in a similar role, preferably in a luxury environment.
• Excellent communication and organizational skills.
• Ability to consistently delight and satisfy guests.
• Attention to detail and service knowledge.

Our commitment to you:

• Learning & Development programs tailored to your career growth.
• MOstay program offering complimentary nights and attractive rates for you and your loved ones.
• Health & Colleague Wellness initiatives promoting work-life balance and wellbeing.
• Retirement plans based on your tenure and role.

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